We are Hiring!!
Location: Chennai, Ambattur
Team Leader International Customer Service
Experience: 3–8 years (Minimum 1–2 years as a Team Leader in an International Process)
Key Responsibilities:
- Manage and lead a team of Customer Service Executives.
- Drive performance on KPIs such as CSAT, Quality, Productivity, AHT, and SLA.
- Conduct coaching, feedback, and performance reviews.
- Handle customer escalations and ensure timely resolution.
- Prepare reports and collaborate with cross-functional teams.
- Ensure adherence to process and client requirements.
Requirements:
- Graduate in any discipline.
- Experience in International Voice/Customer Service Process.
- Strong leadership, communication, and analytical skills.
- Proficient in MS Excel and reporting tools.
- Versatile to work in rotational/night shifts.
📌 Team Lead- International (Chennai)
🏢 TP
📍 Chennai