Empower Structural Innovation as a Technical Support Qualified Tekla Structures (Concrete, Precast, Rebar)

Are you a customer-focused structural qualified who loves deconstructing complex software challenges Trimble is seeking a high-caliber Technical Support Professional to join our dedicated Customer Support network. In this high-impact position, you will serve as the premier point of contact for enterprise clients navigating advanced workflows within Tekla Structures , specifically focusing on the Concrete, Precast, and Rebar modules. Your immediate technical expertise will ensure engineering and detailing teams around the world minimize downtime and achieve structural precision.

What Makes This Role Great: In this role, you will transition from a day-to-day detailer or modeller into a highly valued structural subject matter expert. Operating within our state-of-the-art hubs in Chennai or Navi Mumbai, you will have the technical autonomy to reverse-engineer software anomalies, troubleshoot localized configurations, and configure cross-platform cloud integrations. You will work closely with global helpdesks and act as a crucial voice-of-the-customer, directly collaborating with Trimble s Product Development teams to advocate for product updates and eliminate architectural bottlenecks.

- Complex Modeling Resolution: Provide clear, step-by-step technical guidance to resolve advanced structural modeling and parametric geometry issues faced by global engineering accounts.

- Database Catalog Orchestration: Manage, audit, and troubleshoot intricate software databases, custom reinforcement catalogs,



and automated Bar Bending Schedules (BBS).

- Deliverable Configuration Support: Assist detailers in configuring and optimizing General Arrangement (GA) drawings, Cast Unit drawings, automated rebar schedules, and custom Template Editor (.tpl) reports.

- Environment Architecture Troubleshooting: Diagnose and resolve localized company environment bugs, including custom parametric components, complex drawing layouts, custom attributes, and enterprise firm/project folder paths.

- Cloud Interoperability Engineering: Support collaborative cloud workspaces by resolving interoperability bottlenecks across Trimble Connect, Tekla Model Sharing, and open BIM data exchanges (IFC, DWG, DXF, BVBS).

- Bug Replication Product Escalation: Systematically replicate user-reported software errors, document system limitations, and escalate unresolved code defects to global development teams while populating internal knowledge bases.

Essential Skills Experience

- Professional Experience: 4+ years of direct, hands-on experience utilizing or supporting Tekla Structures. Highly preferred experience operating within an RCC, Precast detailing, or high-fidelity BIM production environment.

- Technical Deep-Dive Mastery:



Complete mastery of Tekla Structures software functionality, system configurations, directory folders, detailing standards, and reinforcement modules.

- Diagnostic Capabilities: Strong analytical and diagnostic skills with a proven capability to investigate system logs, reverse-engineer software errors, and troubleshoot severe system crashes under pressure.

- Communication Deadline Focus: Exceptional, patient, and highly professional written and verbal communication skills to deliver technical solutions clearly to users working under strict engineering deadlines.

- Education: Bachelor s Degree in Civil Engineering, Structural Engineering, or Mechanical Engineering.

Bonus Points For:

- Workflow Automation Tooling: Practical knowledge or script exposure to Tekla Open API, C#, or Grasshopper for parametric workflow automation.

- Advanced Component Customization: Direct experience developing complex parametric Custom Components and custom software macros.

- Cross-Domain Competency: Prior structural background or foundational workflow knowledge in structural steel detailing and fabrication logic.

Logistics:

- Locations: Chennai or Navi Mumbai, India

- Department: Customer Support / Technical Services

- Job Type: Full-Time

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Technical Customer Support Professional (Chennai)
🏢 Trimble
📍 Chennai