Role & responsibilities - Team Leader

- Manage client relationships through effective communication, ensuring high levels of satisfaction and retention.
- Lead a team to achieve daily sales targets, providing guidance, support, and coaching as needed.
- Handle escalations from clients or internal stakeholders with professionalism and efficiency.
- Prepare MIS reports on time, accurately reflecting project progress and performance metrics.
- Collaborate with cross-functional teams to resolve issues and improve overall service delivery.

Role & responsibilities - MIS

- Positive Knowledge in MS Excel
- Generate and distribute daily operational reports, including agent performance trackers, shift attendance, and shrinkage logs.
- min 1 year of experience working as an MIS Executive in a call centre or BPO environment

Role & responsibilities - QA

- Review and evaluate a call recordings.
- Deliver regular feedback to agents to help them improve their scores
- 12 years of experience as a QA Analyst or Senior Customer Service Representative in a call centre environment

📌 TL/ Quality/ MIS - Voice Process (Chennai)
🏢 THINKSYNQ SOLUTIONS
📍 Chennai