06 Aug
|
DATAMARK BPO SERVICE
|
Chennai
06 Aug
DATAMARK BPO SERVICE
Chennai
Role & responsibilities
- Manage OTC operations including Accounts Receivable, Cash Application, and Collections
- Ensure delivery meets client SLAs and contractual obligations
- Oversee daily back-office production and team performance
- Drive productivity and process improvements to achieve financial targets
- Manage budgets, profitability, and resource planning
- Lead and mentor Assistant Managers, Supervisors, and teams
- Handle client interactions and maintain robust stakeholder relationships
- Monitor operational metrics and present performance reports
- Ensure process compliance with BPMS/ISO standards
- Support hiring, training, and workforce development
Preferred candidate profile
Looking who have handled OTC for logistics clients
📌 OTC Lead/OTC Manager (Chennai)
🏢 DATAMARK BPO SERVICE
📍 Chennai