Dear Professionals ,

TCS is Hiring For Service Desk for Chennai Location.

Total Experience -4Years-10 Years

Rel Exp-4+Years

Skills -Service desk, ITSM, ServiceNow , Office 365, printer/scanner troubleshooting ,

Location - Chennai

Date -15th-Jul-2026

Interview -Mode -Virtual

Must Have :

Key Responsibilities:

- Monitor performance metrics and ensure SLAs are met.
- Conduct regular team meetings, training, and performance reviews.

1. Technical Oversight

- Provide advanced troubleshooting support for escalated issues.
- Ensure consistent application of diagnostic techniques and resolution protocols.
- Maintain knowledge base and documentation for recurring issues.

1. Customer Service Excellence

- Act as the escalation point for complex or unresolved customer issues.
- Ensure high levels of customer satisfaction through proactive communication and follow-up.
- Promote a customer-first culture within the team.

1. Process Improvement

- Identify gaps in service delivery and recommend improvements.
- Collaborate with other IT teams to streamline support processes.
- Implement best practices for incident, request, and problem management.





1. Reporting & Analysis

- Generate and analyze service desk performance reports.
- Track trends and recurring issues to inform training and system improvements.

Required Technical Skill Set:

- Robust understanding of computer hardware, software, and networking.
- Expertise in Office 365, printer/scanner troubleshooting.
- Familiarity with ITSM tools (e.g., ServiceNow, Remedy).
- Basic scripting or automation knowledge is a plus.

Desired Competencies:

Must-Have:

- 4+ years of experience in IT support,
- Excellent communication and interpersonal skills.
- Strong problem-solving and decision-making abilities.

Good-to-Have:

- ITIL Foundation certification.
- Experience in managing remote or hybrid teams.
- Proven ability to handle high-pressure environments and multitask effectively.

Thanks & Regards,

RITESH RAVI

HR Talent Acquisition Group || TCS NOIDA ||

Mail to: - [email protected]

TATA CONSULTANCY SERVICES ||Website: http://www.tcs.com ||

📌 Service desk (Chennai)
🏢 Tata Consultancy Services
📍 Chennai