Key Responsibilities

- Lead and manage end-to-end customer service operations for electronic equipment
- Oversee installation, inspection, testing, and commissioning at customer sites
- Ensure timely resolution of service issues, escalations, and technical challenges
- Review and verify BOQs, BOM and cost estimates, and invoices for accuracy and compliance
- Coordinate with sales, projects, procurement, and finance teams for smooth execution
- Manage key stakeholders including customers, vendors, and internal teams
- Conduct site audits, service quality checks, and preventive maintenance reviews
- Prepare service performance reports, documentation, and management updates
- Define service benchmarks (MTBF, MTTR) and track the same across the sites.
- Mentor and guide service engineers to ensure high service standards

Required Qualifications & Experience

- B.E./B.



Tech in Electronics & Communication Engineering
- Minimum 6-7 years of hands-on experience in handling, installation, and maintenance of electronic equipment
- Proven experiences in managing service teams and customer accounts
- Strong exposure to field operations, inspections, and commissioning activities

Skills & Competencies

- Excellent communication, presentation, and interpersonal skills(English and Hindi)
- Strong stakeholder and relationship management capabilities
- Sound commercial understanding including BOQ, estimates, and invoicing
- Solid problem-solving, decision-making, and leadership skills
- Ability to handle escalations and work under pressureRole & responsibilities

📌 Service Manager (Pune)
🏢 Big Bang Boom Solutions
📍 Pune