Job Description

What you can look forward as Assistant Manager - Technical Helpdesk/Service desk:

- Incidents treatment of external Transics Customers via Mail / Phone in English.
- Focus on Transics Software Support.
- Determine which incoming Tickets will be treated taking into account the knowledge level, set priorities as per the Matix and the predefined First Response Time.
- Treat and analyze the assigned Tickets in order to provide a solution to the external client by e-mail or phone as soon as possible.
- Record and document the analyses and provided solutions in the Ticketing system.
- Communicate structural and frequent Tickets to the Service Level Coordinator. Escalate advanced Tickets to Quality Control.
- Stay informed of evolutions on job-related expertise through training, procedures, guides and courses offered by the organization and engage in assigned skill groups.





Your profile as Assistant Manager- Technical Helpdesk/Service desk:

- Preferably a Bachelor's degree in IT or equal with 6-10 years experience in Technical Helpdesk/Service desk
- Should be able to work/support in 24*7 support
- Analytical skills to find root causes in error log files
- Positive communication skills and a customer- and service-oriented approach
- Customer focus and ability to communicate to customers in crisis situations
- Interact with customers & colleagues from different nationalities and continents
- Solution-oriented, analytical level of thinking, accurate and stress-resistant
- Passion for perfect customer services, just like how you would like to be helped yourself

📌 Assistant Manager-Technical Helpdesk/Service desk (Chennai)
🏢 ZF
📍 Chennai