Databuzz is Hiring for Operations Engineer Google CCAI / Genesys Cloud

If Interested, Please mail your profile to [email protected] with the below details.
About DatabuzzLTD: Databuzz is a onestop shop for data analytics specialized in Data Science, Big Data, Data Engineering, AI & ML, Cloud Infrastructure, and DevOps. We are an MNC based in both UK and India. We are ISO 27001 & GDPR compliant.
Notice Period/LWD: Candidates serving notice period will be preferred.

Job Title: Operations Engineer Google CCAI / Genesys Cloud
Experience: 5–8 Years
Location: Pan India
Employment Type: Fulltime
Role Overview
Responsible for advanced troubleshooting, root cause analysis, and operational stability of Google CCAI integrated with enterprise IVR. Acts as L3 escalation point for production issues across Dialogflow, SIP/telephony, and cloud infrastructure (GCP).
Key Responsibilities





- Handle L3 escalations for IVR/CCAI flows.
- Troubleshoot Dialogflow CX/ES, SIP/telephony, middleware/APIs.
- Perform log analysis via Google Cloud Logging, Dialogflow logs, and Genesys SIP logs.
- Identify and resolve intent misfires, latency spikes, API failures, and authentication errors.
- Ensure SLA adherence, CSAT improvement, and risk mitigation.
- Support recent projects with timely delivery and compliance to change management.

Mandatory Skills

- Genesys Cloud Contact Center Administration
- Dialogflow CX / ES
- SIP/Telephony integrations
- GCP logging & observability

Desired Skills

- Middleware/API troubleshooting
- Orchestration layers exposure
- Telephony/SIP log analysis

📌 Genesys Cloud Contact Center Admin (Hyderabad)
🏢 Databuzz
📍 Hyderabad