Project Manager ServiceNow Delivery

Chennai On-site

Location: Chennai, India On-site (Delivery Center)

Function: ServiceNow Practice Delivery & Program Management

Reports to: ServiceNow Practice Lead

Employment type: Full time

Work model: Full-time on-site at the Chennai delivery center

About the Role

We are a ServiceNow implementation and managed services practice with an offshore delivery center in Chennai, India. We deliver platform engagements across ITSM, ITOM, AIOps, CSDM/CMDB, Event Management, SPM, and HRSD for enterprise clients across regulated industries.

Role Summary

We are hiring an on-site Project Manager, based at our Chennai delivery center, to own end-to-end delivery of ServiceNow engagements from planning and milestone definition through execution, client reporting, and closeout. You will lead the Chennai delivery team day to day and act as the connective tissue between client stakeholders, onshore leadership, and the offshore engineering team, keeping scope, schedule, quality, and commercials on track across concurrent engagements.

This is a hands-on delivery role. You will run sprints, manage risks and change, produce leadership-facing status and decision material, and hold the line on scope and commitments while translating between technical delivery detail and executive narrative.

Key Responsibilities

Delivery & Execution

- Own the full delivery lifecycle for one or more ServiceNow engagements: planning, milestone definition, execution, UAT, go-live, and hypercare/transition to managed services.
- Build and maintain milestone plans — e.g., multi-milestone CSDM adoption programs spanning gap analysis, table configuration reviews, data migration, Discovery execution, and duplicate CI remediation.
- Run Agile/Scrum ceremonies — sprint planning, standups, reviews, retrospectives — and maintain JIRA boards, backlogs, and delivery trackers.
- Lead the Chennai delivery team day to day; manage handoffs and time-zone overlap with onshore leadership and client teams.
- Track deliverables, dependencies, and acceptance criteria; drive items to closure against client-approved definitions of done.

Stakeholder & Client Management

- Serve as the primary delivery point of contact for client technical leads and process owners.
- Adapt communication to each stakeholder — precise, table-formatted technical detail for engineering leads; narrative,



outcome-focused summaries for executives and PMs.
- Run status cadences, steering reviews, and escalation paths; keep clients informed with clear, factual updates and no surprises.
- Manage expectations proactively; surface risks and decisions early rather than reporting them after the fact.

Scope, Commercials & Change

- Own scope and change management: identify scope changes, quantify impact, and drive scope-expansion proposals and change requests.
- Support RFP responses, SOWs, and estimates in partnership with practice leadership; track budget, burn, and staffing against T&M; or fixed-fee terms.
- Protect commercial commitments — hold pricing and scope discipline on submitted proposals and negotiated terms.

Reporting & Governance

- Produce leadership-ready status decks, milestone summaries, risk registers, and KPI reporting.
- Maintain risk and issue registers with owners, mitigation plans, and clear status; drive risks to resolution.
- Build approval trackers, JIRA-ready workbooks, and decision material that hold up in front of client leadership.
- Ensure delivery quality standards and our documentation and presentation conventions are met — crisp factual language, storyline-driven narrative, clean and consistent formatting.

Team Leadership & Coordination

- Lead and coordinate delivery resources across concurrent engagements; flag capacity conflicts and staffing needs early.
- Support onboarding, role clarity, and workload balance across the Chennai delivery team.
- Foster a delivery culture of accountability, clear communication, and factual reporting.

Required Qualifications

- 4+ years of project/program management experience in IT services, consulting, or enterprise software delivery, with at least 1+ years managing ServiceNow engagements.
- Demonstrated experience delivering ServiceNow implementations across one or more of ITSM, ITOM, CSDM/CMDB, Event Management, SPM, or HRSD.
- Strong working knowledge of the ServiceNow platform — enough to challenge estimates,



understand technical dependencies, and translate delivery detail into client-facing narrative.
- Hands-on experience running Agile/Scrum delivery and managing JIRA (or equivalent) boards, backlogs, and sprint metrics.
- Proven ability to lead an offshore delivery team and coordinate with onshore leadership and clients across time zones.
- Excellent stakeholder management — comfortable with both engineering leads and executive audiences.
- Strong command of status reporting, risk management, scope/change control, and budget/burn tracking.
- Advanced skills in PowerPoint and Excel for building leadership decks, trackers, and KPI reporting.
- Clear, concise written and verbal communication; a preference for factual, no-embellishment reporting.
- Willingness and ability to work full-time on-site at the Chennai delivery center, with availability for onshore–offshore time-zone overlap.

Preferred Qualifications

- PMP, PMI-ACP, or Certified ScrumMaster (CSM/PSM) certification.
- ServiceNow certifications — Certified System Administrator (CSA) and/or one or more CIS (Certified Implementation Specialist) tracks (ITSM, CSDM/Discovery, Event Management, SPM, HRSD).
- Experience with CSDM 4.0 adoption, CMDB health/Discovery, or application migration programs.
- Experience delivering managed services / run-and-operate engagements alongside project work.
- Domain exposure in telecom, healthcare, energy/utilities, financial services, or data-center infrastructure.
- Experience supporting RFPs, SOWs, and pre-sales estimation.

What Success Looks Like

- Engagements land on scope, on schedule, and on budget, with clean client acceptance.
- Client stakeholders trust our status reporting and consistently have the information they need to make decisions.
- Risks and scope changes are surfaced early and managed to resolution before they become escalations.
- The Chennai delivery team runs with clear priorities, tight handoffs, and predictable throughput.
- Leadership material is crisp, factual, and decision-ready.

Work Model & Location

- Full-time, on-site role based at the Chennai delivery center.
- Daily coordination with onshore leadership and client teams; availability for onshore–offshore time-zone overlap.
- Occasional client-site travel may be required depending on engagement.

📌 Project Manager ServiceNow Delivery (Chennai)
🏢 Cubesimple
📍 Chennai