Skill required: Backoffice - Service Desk Non-Voice SupportDesignation: Utility Bill AssociateQualifications:Any Graduation Years of Experience:1 to 3 years Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Songall powered by the worlds largest network of Advanced Technology and What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers giving best resolutions.

- You will also be responsible for closing the fault and complaints within SLA s. Backoffice in Data and AI refers to the administrative and support functions that handle data processing, management, and analysis behind the scenes.
- This includes tasks like data entry email and chat process.
- The backoffice ensures that data and AI operations run smoothly, supporting the front-end activities of a business. Recording, diagnosing, troubleshooting,



resolving or assigning incidents and service requests based on defined scope of support.
- Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat.What are we looking for We are looking for expirence candidate with Utility Background.
- Versatile with RTO Shift timings.
- Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shiftsQualification Any Graduation

📌 Utility Bill Associate-Messaging (Chennai)
🏢 Accenture
📍 Chennai