Role & responsibilities

- Fault management/configuration of 5G SA Core Network.
- Coordination with Project teams for HLD/LLD/TOL/Design reviews
- Hand in Hand coordination with project for network integration activities
- Handle the Trouble ticket/CR within SLA
- Customer Issue handling and ensuring the end customer services are maintained
- MOP/WI preparation for the activities and new learnings
- Prepare, implement and verify the configuration and integration of a Node / System
- Coordinating with care team for finding and analyzing the RCAs
- Guiding team members to execute complex & critical configuration changes
- Tracking of issues related to tools and timely escalation as per pre-defined matrix
- Attending governance call with region and internal teams. Also responsible for analyzing and implementation of feedbacks from customers.

• Independently works within an overall MS context.

• Works with substantial discretion and uses specialist knowledge, analytical skills, judgment and broad conceptual and practical experience to solve complex problems : Controls technical resources for fault/incident & problem resolution : investigates and resolves Major service outages, reports Major service outage & Trouble Tickets to Service Level Agreements,



initiates and co-ordinates preventive maintenance tasks. Supports fault, incident & problem management tool development feedback..

• Significantly contributes to MS process and practice improvements for the function, considering efficiency, effectiveness, risk and quality.

• Acts as a professional advisor and mentor for staff / work team / taskforces .

• Contributes to the strategies and programmes for career development of personnel in the function(s).

• Technically approves and takes high-level responsibility for high risk Methods of Procedures (MoPs) and change procedures.

• Liaises, and takes leadership from an MS real-time and day-to-day, end-to-end delivery perspective, with counterparts in other MS functions, in other Nokia services groups (EG Field Force, Care), in 3rd party organisations, and / or in the customer's organisation, on high impact individual or multiple recurrent incidents, or risks.

• May act as leader for an MS functional team, co-ordinating and allocating work, coaching and providing on-the-job training to other team members, making recommendations in their formal performance assessment. May act as a "shift" leader of multiple functions.

📌 Fault Management Engineer (Chennai)
🏢 NOKIA
📍 Chennai