TCS is hiring for Market Seller Support role !!

Please share your resume at [email protected]

Qualification:- Minimum 15 years of regular, full-time education (10 + 2 + 3) is mandatory.

Shift- Night shift

Job Summary:

This role is responsible for onboarding and supporting third-party sellers, ensuring a smooth transition onto the Marketplace platform and maintaining high levels of seller satisfaction. The ideal candidate will be comfortable managing multiple concurrent cases, resolving technical issues, and delivering training across various operational workflows.

Key Responsibilities:

1. Supplier Enablement & Knowledge Management

- Conduct structured onboarding sessions covering platform navigation, catalog uploads, and operational best practices.
- Create and maintain help guides, reference materials, and documentation to support suppliers self-service.

2. Issue Resolution & Technical Support

- Provide hands-on support for platform errors and technical workflows (e.g., catalog uploads, system configurations).




- Manage and triage JIRA tickets; collaborate with internal teams to ensure timely resolution.

3. Supplier Relationship Management

- Maintain regular communication with suppliers to monitor progress and address challenges.
- Escalate non-responsive sellers to the Business Development team for follow-up.

4. Shipping & Logistics Onboarding

- Train suppliers in shipping processes, label generation, and logistics compliance.
- Support suppliers in implementing shipping workflows effectively.

Qualifications:

- 2+ years of experience in marketplace operations, seller support, or e-commerce onboarding.
- Robust communication skills for client-facing video calls and seller interactions.
- Ability to manage multiple cases and workstreams independently.
- Technical aptitude to master complex workflows and train others effectively.
- Experience with JIRA or similar ticketing systems.
- Excellent cross-functional collaboration skills.
- Proactive problem-solving mindset to identify and resolve onboarding roadblocks.

📌 Support Executive Marketplace (Retail Digital) (Chennai)
🏢 Tata Consultancy Services
📍 Chennai