Are you passionate about service excellence Would you love to work for a global organization that is doing more good for people and planet

IFF is a global leader in flavors, fragrances, food ingredients and health biosciences, we deliver sustainable innovations that elevate everyday products.

Global Business Services: Delivering streamlined, scalable support enhancing efficiency, compliance and service excellence across the company.

The role is based in Sri city , India. Be part of a creative, solution-oriented team where together we can achieve greatness and make a real impact. Your potential is our inspiration

Where Youll Make a Difference

- Manage end-to-end Order to Cash (OTC) operations, ensuring seamless order processing and customer satisfaction.

- Act as a key liaison between customers, sales teams, and internal stakeholders to deliver exceptional service.

- Drive operational excellence by ensuring timely order fulfillment, invoicing, dispatch coordination, and issue resolution.

- Support business growth through effective customer relationship management and proactive problem-solving.

- Contribute to continuous process improvement while maintaining SLA adherence and process compliance.

- What Makes You the Right Fit

- Bachelors degree in Business, Commerce, Supply Chain, or a related field.

- Proven experience in Order Management, Customer Service, OTC, or Supply Chain operations .

- Solid understanding of the complete OTC cycle, including:

- Order Processing

- Invoicing Billing

- Dispatch Coordination

- Customer Query Resolution

- Returns Claims Management

- Hands-on experience working with SAP (SD/MM modules preferred) .

- Advanced Excel skills with expertise in:

- VLOOKUP/XLOOKUP

- HLOOKUP





- INDEX-MATCH

- Pivot Tables

- MIS Reporting

- Data Reconciliation Analysis

- Strong communication, stakeholder management, and customer handling skills.

- Ability to work in a rapid-paced environment while meeting SLA commitments.

How Would You Stand Out

- Experience coordinating with multiple functions including:

- Operations

- Production

- Quality

- Packaging

- Warehouse

- Logistics

- Taxation Regulatory Teams

- Strong analytical mindset with the ability to identify trends and provide actionable insights.

- Experience creating dashboards, performance reports, aging reports, and sales analysis reports.

- Demonstrated ability to manage customer escalations, returns, claims, and complex issue resolution.

- Exceptional attention to detail, problem-solving capabilities, and decision-making skills.

- Ability to understand customer requirements and translate them into effective operational execution.

Why Choose Us

- Be part of a collaborative and customer-focused organization where your contributions directly impact business success.

- Work with global and cross-functional teams, gaining exposure to end-to-end business operations.

- Drive meaningful improvements through process excellence, analytics, and customer-centric solutions.

- Grow your career in an environment that values innovation, accountability, and continuous learning.

- Make a real difference by delivering outstanding customer experiences and operational excellence every day.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Executive - Customer Service Representative (Chennai)
🏢 International Flavors & Fragrances (IFF)
📍 Chennai