Job Overview

We are seeking a dynamic and results-driven Program Manager/Delivery Manager to join our team. The Program Manager will be responsible for building and maintaining solid relationships with our clients, understanding their business needs, and ensuring the successful delivery of our IT-managed services.

Roles and Responsibilities

- Client Relationship Management: Develop and nurture strong relationships with existing clients, acting as the main point of contact for all communication and inquiries. Proactively engage with clients to understand their evolving business needs, challenges, and opportunities. Regularly conduct client meetings to review service performance, discuss upcoming projects, and identify areas for improvement.
- Strategic Account Planning: Collaborate with clients to develop strategic IT roadmaps aligned with their business objectives. Work closely with internal teams to create customized solutions that address the unique needs and goals of each client.
- Service Delivery Oversight: Drive upsell and cross-sell opportunities by identifying areas where additional services or products could add value to the clients business. Serve as a liaison between clients and our technical teams to ensure the timely and successful delivery of IT managed services. Monitor service performance and client satisfaction, addressing any issues or concerns proactively and professionally. Champion continuous improvement initiatives to enhance service quality and efficiency.
- Financial Management: Partner with the finance team to oversee billing and invoicing processes,



ensuring accuracy and timeliness. Monitor client contracts and agreements to ensure compliance and identify opportunities for contract renewals or modifications. Track and report on key financial metrics, including revenue forecasts, budget variances, and profitability.
- Market Intelligence and Networking: Stay abreast of industry trends, emerging technologies, and competitive developments to inform client discussions and strategic planning. Attend industry events, conferences, and networking opportunities to build relationships and promote our services within the market.

Requirements
- Bachelors degree in business administration, Information Technology, or related field.
- Proven experience in client-facing roles within the IT services industry, with a record of accomplishment of building and maintaining strong client relationships.
- Strong understanding of IT managed services, cloud computing, cybersecurity, and other relevant technologies.
- Excellent communication, negotiation, and presentation skills.
- Demonstrated ability to think strategically, solve problems, and drive results.
- Highly organized with strong attention to detail and the ability to manage multiple priorities effectively.
- Proficiency in CRM software and Microsoft Office suite.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Service Delivery Manager (Chennai)
🏢 PSRTEK
📍 Chennai