- Responsibilities
- - Performance & Compliance Governance:
- - - Ensure adherence to key performance indicators, and compliance standards.
- - - Provide leadership and coaching to the team to drive performance.
- - - Analyze performance data to identify strengths and areas for development.
- - - Establish and maintain explicit and consistent communication protocols across the team and with relevant stakeholders.
- - - Team & Individual Development:
- - - Support the overall performance of the team and actively foster the professional growth and development of individual team members.
- - - Monitor individual and team performance metrics, provide timely and constructive feedback, and develop actionable performance improvement and development plans.
- - - Identify and facilitate opportunities for individual team members to enhance their skills, knowledge, and competencies through training, mentorship, or project assignments.
- - - Daily Operations & Improvement:
- - - Lead effective daily team meetings to provide important updates, facilitate open communication, encourage collaboration, and align on daily priorities.
- - - Plan and forecast staffing needs accurately,



efficiently allocate resources (personnel, tools, etc.), and optimize schedules to ensure adequate coverage and workload balance.
- - - Oversee daily operational workflows, proactively identify and resolve any immediate operational issues or roadblocks, and ensure smooth and consistent day-to-day operations.
- - - Escalate any significant issues or risks to the Account Manager.
- - - SKILLS
- - - Ability to monitor KPIs, analyze performance data, identify trends, and drive performance improvements.
- - - Proven ability to lead, motivate, and coach a team to achieve performance goals.
- - - Skill in planning daily operations, managing resources, and ensuring adherence to compliance standards.
- - - Strong understanding of and ability to ensure adherence to KPIs, compliance standards, and communication protocols.
- - - Commitment to supporting the professional growth of individual team members through feedback and development plans.
- - - Proactive approach to identifying and implementing improvements in operational processes.

📌 Operations Manager (Chennai)
🏢 Gratitude India
📍 Chennai