Your Role

We are seeking a skilled and customer-focused Sprinklr Platform Consultant to join our team. The ideal candidate will have hands-on experience in configuring and optimizing the Sprinklr platform to drive positive business outcomes for enterprise clients. This role involves working directly with customers to implement and enhance Sprinklr"™s CCaaS Omnichannel, social media, and Contact Center Intelligence & Automation capabilities.

In this role you will play a key role in:

- Configure and customize the Sprinklr platform to meet client-specific business needs and use cases.
- Collaborate directly with customers to ensure full utilization of Sprinklr"™s CCaaS Omnichannel, social media, and Contact Center Intelligence & Automation features.
- Proactively identify opportunities for platform optimization and deliver in-platform solutions to maximize value realization.
- Document and communicate best practices, configuration guides, and solution designs.




- Provide ongoing support and consultation as part of managed services or professional services engagements.
- Work cross-functionally with internal teams including product, engineering, and customer success to ensure seamless delivery

YOUR PROFILE

- Hands-on configuration to help customers achieve positive business outcomes using the Sprinklr platform.
- Work directly with customers around full functionality of Sprinklr CCaaS Omnichannel, Social Media and Contact Center Intelligence & Automation Platform
- Proactively identify, document, and deliver in-platform solutions and optimizations aligned with customer use cases to maximize value realization of the Sprinklr platform.
- 3 - 5 years"™ experience in managed services, skilled services, implementation, or technology consulting within the CCaaS industry
- 3 - 5 years"™ Experience in Enterprise Software consulting and/or technical configuration.

📌 Sprinklr Consultant (Chennai)
🏢 Capgemini
📍 Chennai