Hello,

We are hiring for Application Support L2.

Location :Chennai

Experience :5+ Years

We are looking for a proactive and technically solid Application Support Engineer to manage and support UPI and Mobile Banking solutions. The role involves end-to-end production support, incident management, and coordination with internal and client teams to ensure high system availability and SLA compliance.

Key Responsibilities

- Provide end-to-end production support for UPI and Mobile Banking applications
- Monitor applications and interfaces to ensure smooth operations
- Troubleshoot issues, analyse logs, and provide timely workarounds
- Perform root cause analysis (RCA) and prepare incident reports
- Track incidents from reporting to resolution within defined SLAs
- Coordinate with L2/L3 teams for issue escalation and closure
- Support DR drills, deployments (UAT/Production), and system upgrades
- Ensure transaction routing through backup systems during failures
- Modify database scripts/reports as per business requirements
- Provide L1 helpdesk support at client locations (PO/DC/DR)

Interested candidate apply on [email protected]

Regards

Vishakha Gangurde

📌 Application Support Engineer (Chennai)
🏢 Kiya.ai
📍 Chennai