Job Title: Executive Guest Relations

Location: Chennai

Employment Type: Full-Time

Job Summary

The Guest Relations Executive is responsible for delivering exceptional customer service by welcoming guests, addressing their queries, handling complaints professionally, and ensuring a positive guest experience. The role requires excellent communication skills, a customer-focused attitude, and the ability to coordinate with internal teams to meet guest expectations.

Key Responsibilities

- Welcome guests in a skilled and friendly manner.
- Handle guest inquiries, requests, and complaints promptly.
- Build and maintain positive relationships with guests.
- Ensure a high level of customer satisfaction at all times.
- Coordinate with housekeeping, maintenance, security, and other departments to resolve guest concerns.
- Maintain guest records and update relevant systems.
- Answer phone calls, emails, and respond to customer queries.
- Assist in organizing VIP visits and special events.
- Ensure reception and guest areas are clean, presentable, and well-maintained.
- Follow company SOPs, safety, and quality standards.




- Prepare daily reports and maintain documentation as required.

Eligibility

- Bachelor's degree in Hotel Management, Hospitality, Business Administration, or any graduate.
- 5-7 years of experience in Guest Relations, Front Office, Customer Service, Hospitality, or Facility Management.

Required Skills

- Excellent verbal and written communication in English (additional languages are an advantage).
- Strong interpersonal and customer service skills.
- Professional appearance and positive attitude.
- Good problem-solving and conflict-resolution skills.
- Proficiency in MS Office (Word, Excel, Outlook).
- Ability to multitask and work in a fast-paced environment.
- Team player with good coordination skills.

Preferred Skills

- Experience with Visitor Management Systems.
- Knowledge of hospitality and customer service standards.
- Experience in corporate offices, hotels, hospitals, or facility management is preferred.

Interested candidates can share their updated resume to

[email protected]

(phone hidden)

📌 Executive - Guest Relations (Chennai)
🏢 Sodexo
📍 Chennai