Company: Global Healthcare Billing Partners Pvt Ltd
Location: Chennai (Velachery)
Experience: 7-15 Years
Shift: Night Shift (US Healthcare Support)

Key Responsibilities:

1. IT Infrastructure Management

- Maintain and monitor servers, systems, networks, and endpoints across operations floors.
- Ensure high uptime for applications used in Medical Coding, Billing, and AR processes.
- Manage system performance, capacity planning, and troubleshooting.

2. Network & System Administration

- Configure and manage DNS, DHCP, Active Directory, Firewalls, VPN, and LAN/WAN.
- Administer Windows/Linux servers, system security patches, and upgrades.
- Support remote access systems for night shift and client connectivity (US clients).

3. Healthcare IT Application Support

- Provide technical support for healthcare tools such as:
- EMR/EHR systems
- Medical Coding platforms
- Billing/RCM software

- Ensure minimum downtime for production teams (Coders, AR Callers).

4. Team Management

- Lead and supervise IT support engineers and system administrators.
- Ensure SLA-based ticket resolution and user support.
- Conduct training sessions for staff on IT best practices and systems.

5. IT Helpdesk & User Support

- Oversee day-to-day IT support activities for internal users.
- Resolve escalated issues related to system access, applications, and hardware.
- Maintain documentation for incidents, root cause analysis, and resolution.

6. Security & Compliance (Critical)

- Ensure compliance with HIPAA guidelines and data security standards.
- Implement endpoint security, antivirus, patch management, and firewall rules.




- Monitor unauthorized access and ensure data confidentiality.

7. Vendor & Asset Management

- Coordinate with vendors for procurement, AMC renewals, and issue resolution.
- Manage IT assets (systems, laptops, servers, accessories).
- Track software licenses and compliance.

8. IT Projects & Improvements

- Participate in IT infrastructure upgrades and migration projects.
- Improve IT processes supporting healthcare delivery operations.
- Support automation initiatives to enhance productivity.

Required Qualifications

Educational Qualification

- Bachelors Degree in IT / Computer Science / Related Field

Technical Skills Required

- Strong knowledge of:
- Windows Server / Linux OS
- Active Directory, DNS, DHCP
- Networking (Routing, Switching, Firewall)
- VPN and remote access tools

- Basic understanding of:

- Cloud platforms (Azure / AWS preferred)
- Virtualization (VMware / Hyper-V)

- Knowledge of ITIL framework and helpdesk tools

Domain Advantage (Highly Preferred)

- Experience in Healthcare BPO / RCM / Medical Coding environment
- Familiarity with:
- EMR/EHR systems
- HIPAA compliance
- US Healthcare workflow

Soft Skills

- Robust leadership and team handling experience
- Excellent troubleshooting and analytical skills
- Ability to handle night shift operations and critical situations
- Positive communication and stakeholder management

Certifications (Preferred)

- CCNA / MCSE / ITIL
- AWS / Azure certifications
- Security certifications (added advantage)

Interested, Kindly contact HR MALINI - (phone hidden) / (phone hidden)

📌 Assistant Manager - IT (Chennai)
🏢 Global Healthcare Billing Partners
📍 Chennai