Job Purpose

Lead the overall Quality function by ensuring product, process, supplier, customer, and system quality throughout the product lifecycle. Drive continuous improvement initiatives, reduce quality defects, enhance customer satisfaction, and ensure compliance with quality management systems and customer-specific requirements.

Key Responsibilities

Customer Quality

- Lead customer quality activities for recent product development and series production.
- Achieve Customer PPM, customer quality ratings, audit scores, and sales return cost targets.
- Handle customer complaints, warranty issues, and ensure timely closure through effective corrective and preventive actions (CAPA).
- Coordinate and lead customer audits while ensuring compliance with customer-specific requirements.
- Drive customer satisfaction through continuous quality improvement initiatives.
- Process & Manufacturing Quality

- Control internal defects, rejection, rework, and scrap through effective quality systems.
- Ensure process compliance through Process Audits, Layered Process Audits (LPA), and Layout Inspection.
- Monitor and strengthen process controls using Poka-Yoke and standard operating procedures.
- Conduct root cause analysis and implement preventive actions to eliminate recurring quality issues.
- Drive continuous improvement in manufacturing quality and process capability
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Supplier Quality

- Monitor Supplier PPM and supplier quality performance.
- Lead supplier CAPA implementation and ensure timely closure of supplier quality issues.
- Oversee Incoming Quality Inspection activities to ensure defect-free material supply.
- Collaborate with suppliers to improve quality performance and reduce incoming defects.
- Quality Systems & Compliance

- Ensure compliance with Quality Management System (QMS), customer requirements, and SAP processes.




- Maintain quality documentation, records, and document control systems.
- Ensure availability of resources for Quality and EHS Management Systems.
- Drive compliance with internal audits, external audits, and statutory requirements.
- New Product Quality

- Coordinate with New Product Development (NPD) teams for line setup and PPAP approvals.
- Support product and process development activities to ensure quality readiness before production launch.
- Ensure smooth transition from development to mass production.

Continuous Improvement

- Promote and monitor Continuous Improvement (CIP/Kaizen) initiatives across quality functions.
- Monitor process effectiveness and efficiency through quality KPIs.
- Review contingency plans and ensure effective deployment during quality risks.
- Drive cost reduction through defect prevention and process improvements.
- Team Management

- Lead, mentor, and develop the Quality team to achieve departmental objectives.
- Identify skill gaps and conduct training for competency enhancement.
- Encourage employee engagement, feedback, and continuous learning.
- Foster a culture of quality, accountability, and operational excellence.
- Reporting & MIS

- Prepare and present daily, weekly, and monthly quality MIS reports.
- Track quality KPIs, audit findings, customer complaints, and improvement actions.
- Analyze quality trends and provide actionable insights to management.
- Key Skills

- Customer Quality Management
- Supplier Quality Management
- Process Quality & Product Quality
- APQP & PPAP
- CAPA, 8D & Root Cause Analysis
- FMEA, Control Plan & SPC
- Poka-Yoke & Lean Manufacturing
- Process & System Audits
- Quality Management Systems (IATF 16949 / ISO 9001)
- SAP
- Continuous Improvement (CIP/Kaizen)
- Team Leadership & Stakeholder Management
- Problem Solving & Decision Making
- MS Excel, PowerPoint & MIS Reporting

📌 Manager Quality (Chennai)
🏢 Talent Seed HR Services
📍 Chennai