Job Description (JD) Soft Service Manager (Floor Maintenance)

Position: Soft Service Manager – Floor Maintenance
Department: Facilities Management
Reporting To: Facility Manager / Operations Manager
Location: Chennai

Job Summary

The Soft Service Manager is responsible for overseeing all floor maintenance and housekeeping operations within the facility. The role ensures cleanliness, hygiene, appearance, and maintenance standards are consistently achieved across all designated areas while managing housekeeping staff, vendors, and service quality.

Key Responsibilities

Floor Maintenance Operations

- Plan, supervise, and monitor daily floor maintenance activities.
- Ensure proper cleaning, polishing, scrubbing, buffing, and upkeep of all floor surfaces.
- Develop and implement preventive maintenance schedules for different floor types.
- Monitor floor condition and recommend corrective actions or restorations.

Housekeeping Management

- Manage housekeeping supervisors, team leaders, and housekeeping staff.
- Prepare duty rosters, manpower deployment plans, and shift schedules.
- Ensure adequate staffing levels and productivity standards.
- Conduct regular inspections and audits of housekeeping activities.

Quality & Compliance

- Maintain cleanliness and hygiene standards as per company policies and customer requirements.




- Conduct routine quality inspections and ensure corrective actions are implemented.
- Ensure compliance with health, safety, and environmental regulations.
- Maintain documentation, reports, checklists, and audit records.

Vendor & Material Management

- Manage housekeeping contractors and service providers.
- Ensure availability of cleaning chemicals, tools, machines, and consumables.
- Monitor inventory and control operational costs.
- Evaluate vendor performance and service quality.

Customer Service

- Address client complaints and service requests promptly.
- Conduct customer satisfaction surveys and implement improvement plans.
- Maintain positive relationships with clients and stakeholders.

Training & Development

- Train staff on cleaning procedures, safety practices, and equipment operation.
- Conduct periodic refresher training sessions.
- Promote a culture of quality, safety, and continuous improvement.

Required Qualifications

- Bachelor's Degree/Diploma in Facility Management, Hotel Management, Hospitality, or related field.
- 5–8 years of experience in housekeeping, soft services, or facilities management.
- Knowledge of floor maintenance techniques, cleaning chemicals, and housekeeping equipment.

📌 Soft Service Executive (Chennai)
🏢 Colliers
📍 Chennai