Microsoft CCaaS Technical Consultant (Hyderabad)

Microsoft CCaaS Technical Consultant (Hyderabad)

06 Aug
|
Sonata Software
|
Hyderabad

06 Aug

Sonata Software

Hyderabad

- Dynamics 365 Customer Service & Contact Center configuration, Dataverse data modelling, security roles, and solution management.
- Azure Communication Services and telephony integration (voice channel, SIP, direct routing); Nuance IVR / conversational AI an advantage.
- Power Platform development Power Automate, Copilot Studio (formerly Power Virtual Agents), Power Apps, and custom connectors.
- Customisation and extensibility using JavaScript, C#/.NET plug-ins, REST/Web APIs, and Azure Functions.
- Integration with third-party CRM/telephony systems, ALM/DevOps pipelines, and performance/troubleshooting of live contact centre environments.

📌 Microsoft CCaaS Technical Consultant (Hyderabad)
🏢 Sonata Software
📍 Hyderabad

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