Job Summary

We are looking for a highly motivated Operations Team Lead to oversee and manage back-office operations while ensuring productivity, quality, and service standards are consistently met. The ideal candidate will have at least 2 years of experience in back-office operations, team handling, process management, and stakeholder coordination. The role requires strong leadership, analytical skills, and the ability to drive operational excellence.

Key Responsibilities

- Lead and manage a team of back-office associates to achieve daily, weekly, and monthly targets.
- Monitor team performance, productivity, and quality metrics to ensure operational goals are met.
- Allocate work effectively and manage workloads to maintain service level agreements (SLAs).
- Conduct regular team huddles, one-on-one meetings, and performance reviews.
- Review operational processes and identify opportunities for process improvement and automation.
- Handle escalations, resolve process-related issues, and ensure timely closure.
- Maintain accuracy and compliance with internal policies and client requirements.
- Prepare and analyze operational reports, dashboards, and MIS data.
- Coordinate with internal stakeholders and support teams to ensure seamless operations.
- Support hiring, onboarding,



training, and mentoring of recent team members.
- Drive employee engagement initiatives and foster a positive work environment.
- Ensure adherence to productivity, quality, attendance, and compliance standards.

Required Qualifications

- Bachelor's degree in any discipline.
- Minimum 2 years of experience in Back Office Operations, with at least some experience in team handling or mentoring.
- Experience into Attrition and Shrinkage handling.
- Experience managing operational processes, data processing, transaction processing, or administrative support functions.
- Strong understanding of SLA, productivity, quality, and operational metrics.
- Proficiency in Microsoft Excel, Word, and PowerPoint.
- Excellent communication and stakeholder management skills.
- Strong analytical and problem-solving abilities.

Preferred Skills

- Experience in shared services, BPO, KPO, HR Operations, or Administrative Operations.
- Knowledge of MIS reporting and data analysis.
- Experience with process improvement initiatives.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong people management and coaching skills.

📌 Operations Team Lead (Chennai)
🏢 DATAMARK BPO SERVICE
📍 Chennai