Job Title

Chief Operating Officer (COO)

Department

Operations

Reports To

Managing Director / Chief Executive Officer (CEO)

Job Summary

The Chief Operating Officer (COO) is responsible for providing strategic leadership and overseeing the day-to-day operations of the organization. The COO ensures operational excellence, regulatory compliance, quality patient care, financial efficiency, and sustainable business growth. The role involves coordinating clinical and non-clinical departments to achieve organizational objectives while maintaining high standards of patient experience and service delivery.

Key Responsibilities

Operational Leadership

- Lead and oversee the daily operations of all branches and departments.
- Develop and implement operational strategies aligned with organizational goals.
- Establish and monitor standard operating procedures (SOPs) to improve efficiency and service quality.
- Ensure optimal utilization of manpower, infrastructure, and resources.
- Monitor operational performance through key performance indicators (KPIs).

Business Growth

- Develop and execute expansion strategies for new centres and services.
- Identify opportunities to increase revenue and improve profitability.
- Build strategic partnerships with hospitals, physicians, corporate clients, insurance providers, and healthcare organizations.
- Support business development and marketing initiatives.

Quality & Compliance

- Ensure compliance with applicable healthcare regulations, accreditation standards, and internal policies.
- Promote quality assurance and continuous process improvement.
- Oversee patient safety, infection control, biomedical waste management, and risk management programs.




- Lead internal audits and ensure corrective and preventive actions are implemented.

Financial Management

- Prepare and monitor operational budgets.
- Control operating costs while maintaining service quality.
- Analyze financial reports and recommend cost optimization strategies.
- Ensure achievement of revenue and profitability targets.

Human Resource Management

- Lead, mentor, and develop departmental heads and operational teams.
- Drive employee engagement, performance management, and leadership development.
- Ensure adequate staffing and workforce planning.
- Foster a culture of accountability, teamwork, and continuous improvement.

Patient Experience

- Ensure exceptional patient service across all touchpoints.
- Monitor patient feedback and implement improvements.
- Resolve escalated operational issues and service complaints promptly.

Vendor & Facility Management

- Manage vendor relationships and service contracts.
- Oversee procurement, maintenance, housekeeping, security, and facility operations.
- Ensure uninterrupted availability of equipment and consumables.

Reporting & Governance

- Prepare monthly operational and management reports.
- Present performance updates to senior leadership and the Board.
- Use operational data to support strategic decision-making.





Required Qualifications

- Master's degree in Hospital Administration (MHA), Healthcare Management, Business Administration (MBA), or a related field.
- Additional certifications in healthcare quality, operations, or project management are an advantage.

Experience

- 1015 years of progressive experience in healthcare operations.
- At least 5 years in a senior leadership role.
- Experience in diagnostic centres, hospitals, or multi-location healthcare organizations is highly preferred.

Required Skills

- Strategic planning and operational leadership.
- Financial and business management.
- Strong knowledge of healthcare regulations and quality standards.
- Leadership, team management, and change management.
- Excellent analytical and problem-solving skills.
- Strong negotiation and stakeholder management abilities.
- Effective communication and presentation skills.
- Proficiency in Microsoft Office and Hospital/Laboratory Information Systems (HIS/LIS).

Key Performance Indicators (KPIs)

- Operational efficiency and turnaround times.
- Revenue growth and profitability.
- Budget adherence and cost optimization.
- Patient satisfaction and Net Promoter Score (NPS).
- Quality and compliance audit scores.
- Employee engagement and retention.
- Reduction in operational incidents and patient complaints.
- Branch performance against business targets.

Working Hours

- Full time.
- May require travel between branches and availability during operational emergencies.

Salary

Competitive and commensurate with qualifications, experience, and organizational standards.

📌 Chief Operating Officer (Chennai)
🏢 Uniscans and Labs
📍 Chennai