Role & responsibilities

- Provide L1/L2 functional and technical support for SAP SuccessFactors HRIS applications.
- Act as the first point of contact for user queries, incidents, and service requests.
- Perform troubleshooting, issue analysis, and escalate complex issues when required.
- Monitor application performance and ensure adherence to SLA timelines.
- Manage incident and service request tickets through closure.
- Execute sanity testing after application patches, upgrades, and deployments.
- Support HR data validation, data management, and system integrations.
- Handle minor application changes and configuration updates.
- Prepare operational reports and maintain knowledge base documentation.
- Collaborate with HR, business, and technical teams to ensure seamless application support.
- Support SAP SuccessFactors implementations, go-live activities, and user training.
- Work in rotational shifts, including night shifts,



to provide continuous support.

Preferred candidate profile

- 2-5 years of experience in SAP SuccessFactors HRIS/Application Support.
- Hands-on experience in L1/L2 application support, incident management, and ticket handling.
- Good understanding of HR processes and ERP/HRIS applications.
- Experience with SAP SuccessFactors modules and HR data management.
- Solid troubleshooting, analytical, and problem-solving skills.
- Familiarity with ticketing tools, SLA management, and production support.
- Excellent verbal and written communication skills.
- Willingness to work in 24x7 rotational shifts, including night shifts.
- Customer-focused with the ability to collaborate effectively with business and technical teams.

📌 Sap SuccessFactors Support Analyst (Chennai)
🏢 CMA CGM
📍 Chennai