As an Application Support Specialist, you get a chance to maintain the organisational structure for over 600 projects, 3500+ users and more than 2400 employees. There is also an opportunity to mature the organisation through solid and easy-to-use Jira dashboards which ensure great project overviews for every layer of the project. As an organisational wizard with the obsession for structure and consistency, you analyse complex organisational queries and generate tailor-made solutions which keeps all dependencies in mind, with the goal to see your stakeholders satisfied.

On a day-to-day basis, you are responsible for:

- Supporting the Atlassian suite of products used by Backbase
- Providing a future proof structure to the current workflows, schemas and users etc.
- Defining processes in close collaboration with other departments (e.g. Services, R&D;, Ecosystems, One Support etc.)
- Ensuring security principles are in place for the IT application landscape
- Application integration making use of, but not limited to, API calls between Backbase used applications whether in-house or off-the-shelf (such as Google Workspaces, MS Azure)
- Auditing of access permissions and usage
- Invoking best practices on how to configure and use Jira/Confluence
- Providing day-to-day support for projects used across the business
- Investigating requests for plug-ins, extensions and custom development
- Creating highly efficient, easy-to-use and descriptive Jira dashboards
- Other line of business applications used by the business e.g. Office 365, Zendesk, etc.
- Advising the organisation and providing strategic insight for new applications
- Being the resident expert on Atlassian suite products, you leverage your application engineering experience on basic/medium-complexity problems involving other platforms such as GSuite, SalesForce, BambooHR, etc.
- CSV Import, Data Migration (Cloud to Cloud, Cloud to Server)




- Extensive work on add-ons such as EazyBI and Jira Automation etc.
- Build New/Support Existing external automation using Workato

Qualifications

- 2+ years of experience with APIs, integration engineering and administering Atlassian products as well as others
- A degree or skilled recognition in a relevant discipline, and/or industry-recognised training and certifications (ACP-120 Jira Administration, ACP-220 Confluence Administration, etc.), and/or equivalent experience
- English language, written and spoken

Competencies / skills

Functional/technical skills

- Expert knowledge of the Atlassian Suite (Jira software, Confluence)
- Ability to solve complex, functional and analytical problems while keeping all stakeholders satisfied
- Ability to develop on-the-fly custom solutions to satisfy the needs of a single project
- Ability to listen to concerns and recommend pragmatic resolutions
- Ability to conceptualise project development processes
- Ability to manage and progress on multiple open projects, tasks, and tickets, while accommodating walk-up requests from colleagues
- Thoughtful reasoning and careful decision-making abilities, ensuring that processes are followed and security is maintained while offering the maximum level of service to end-users
- To help succeed in the role, a good understanding of the organisation’s structure will be beneficial

Business, product and industry knowledge

- Ability to juggle and progress on multiple open projects, tasks, and tickets, while fielding walk-up requests from colleagues
- Thoughtful reasoning and careful decision-making abilities, ensuring that processes are followed and security is maintained while offering the maximum level of service to end-users— we are not the "Department of No"
- To succeed in the role, you will also need an understanding of the intertwined hierarchies within the company and the various stakeholders who do - or do not! - have the authority to make demands on any given topic

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