Hiring for Assistant Transition manager - upto 30lpa || day shift ||

Requirement :

Candidate must possess at least a Advanced/Higher/Graduate,

Bachelor's Degree, Professional Degree in any field.

Preferable with 5 - 8 years of working experience in the related field is required for this position

Excellent understanding of contact center operation

Sound knowledge of customer satisfaction, Net Promoter Score and quality programs

Organizational and time management skills

Effective facilitation skills in client and staff meetings

Excellent verbal and written communication skills in English and the language of supporting market

Salary & Benefits:

5 days working 2 weekoffs

day shift

no cab facility and no cab allowances

CTC upto 30lpa

Immeidate joiners only

Work location is Hyderabad and work from the office

Roles and Responsibilities

Transition Oversight: Lead and manage assigned transition processes, ensuring a smooth and efficient transfer of services.

Stakeholder Management: Engage with both company and client stakeholders, ensuring alignment and collaboration throughout the transition.

Operational Tracking & Reporting:



Establish and maintain a robust tracking mechanism for key operational indicators to support informed decision-making.

Budget & Cost Management: Monitor transition spending to ensure adherence to the approved budget.

Process & Metrics Establishment: Support the setup of key processes, define performance metrics, and develop reporting mechanisms.

Quality & Process Compliance: Track and drive all critical process parameters to ensure high-quality service delivery.

Change Management & Transformation: Drive transformation initiatives with a robust focus on change management best practices.

Continuous Improvement: Support the implementation, maintenance, and continual improvement of Company's Quality Management System.

Additional Responsibilities: Carry out other duties as assigned by management to ensure the smooth execution of transition processes.: Support the setup of key processes, define performance metrics, and develop reporting mechanisms.

Interested candidates can apply

Thanks & Regards,

📌 Opening For Assistant Transition Manager - 30lpa || Day shift || (Hyderabad)
🏢 AXIS SERVICES
📍 Hyderabad