The front office is the first point of contact for guests or customers in organizations such as hotels, hospitals, offices, and businesses. Its main responsibilities include:

1. Greeting and welcoming visitors in a friendly and skilled manner.
2. Handling reservations and appointments (for hotels, clinics, or offices).
3. Checking guests in and out (in hotels).
4. Answering phone calls and emails and directing inquiries appropriately.
5. Providing information about services, facilities, and local attractions.
6. Managing customer complaints and resolving issues or referring them to the appropriate department.
7. Processing payments and issuing receipts or invoices.
8. Maintaining guest records and updating customer information.
9. Coordinating with other departments (such as housekeeping, maintenance, or administration) to ensure smooth operations.
10. Ensuring security and confidentiality of guest or customer information.

These responsibilities help create a positive first impression and ensure efficient customer service.Role & responsibilities

Preferred candidate profile

📌 Front Office Executive (Hyderabad)
🏢 Travancore Holistic Research
📍 Hyderabad