Skill required: Next Generation Customer Operations - Service Desk Non-Voice Support

Designation: Business Advisory Associate

Qualifications:Any Graduation

Years of Experience:1 to 3 years

Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Songall powered by the worlds largest network of Advanced Technology and
What would you do We are looking for a meticulous and proactive Product Operations Specialist to join our team. This role involves hands-on activation of products, program compliance monitoring, and operations support across a suite of offerings.
The ideal candidate thrives in operational environments, follows process rigorously, and is comfortable supporting evolving business needs including special projects, onboarding efforts, and deep-dive issue investigations. As a Product Operations Specialist, you will play a crucial role in managing the lifecycle of program operations - from product activations to program health reviews, scalability and profitability.
Youll ensure all activities are in compliance with fraud prevention guidelines and program policies. You will also contribute to the smooth execution of onboarding programs, process audits, and one-off operational deep dives that enable scalability and trust in our ecosystem.

What are we looking for Experience
13 years in operational roles involving product support, compliance, or account management




Experience with tools/systems used for case management, ticketing, or account review processes
Prior work in customer/user interface, product support and activation, or trust safety domains is a plus
Soft Skills
Attention to detail with a process-oriented mindset
High level of discretion and sound judgment in handling sensitive accounts
Effective written communication skills and documentation abilities
Ability to work independently and manage time efficiently across multiple workflows
Knowledge or experience of having used enterprise business suites

Roles and Responsibilities: Product Activations
Manually review and process product activation requests within a defined product suite
Validate eligibility criteria and ensure all activation guidelines are met
Log and document all activation decisions with accuracy and compliance checks
Program Maintenance
Conduct routine and ad-hoc account reviews for participating non-profits
Identify and process account rejections, suspensions, and re-validations based on predefined quality and fraud-risk criteria
Document all actions taken in internal systems and escalate questionable cases as per SOPs
Support for Initiatives Special Projects
Provide operational support for onboarding recent programs or partners
Participate in one-time deep-dive investigations into anomalies or specific request categories
Collaborate with cross-functional teams to execute special project deliverables tied to product operations

Qualification Any Graduation

📌 Business Advisory Associate-Messaging (Hyderabad)
🏢 Accenture
📍 Hyderabad