Skill required: Network Operations - Cisco Routing and Switching Operations

Designation: Network Svcs Operation Analyst

Qualifications:Any Graduation

Years of Experience:3 to 5 years

Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Songall powered by the worlds largest network of Advanced Technology and
What would you do Helps transform back office and network operations, reduce time to market and grow revenue, by improving customer experience and capex efficiency, and reducing cost-to-serve
In a Network Operations job profile, the focus is on managing and maintaining an organizations network infrastructure. Responsibilities include monitoring network performance, troubleshooting issues, and ensuring network security. The goal is to ensure reliable and efficient network connectivity. This role involves working with various network technologies and tools to support daily operations. Effective network operations are essential for the smooth functioning of business activities
A solution that validates the ability to install, configure, operate, and troubleshoot medium-size route and switched networks.

What are we looking for Incident and Change Management
Network Infrastructure
Network fundamentals
Understanding all the networking devices: Routers, switches, etc.
IP connectivity, access, addressing, and services
Network security fundamentals
Installation, Configuration, Operation, Administration, and Troubleshooting Fundamental IPv4 IPv6 Business Networks
Experience in Networking, Networking Topologies, Routing and Switching Protocols
Layer 1, Layer 2 and Layer 3 Troubleshooting
Excellent Knowledge on BGP, EIGRP, OSPF.

Experience and working knowledge on OSI Layer 1 (Physical) and 2 (Datalink) troubleshooting (WAN point to point connection)
Experience and working knowledge with IP, WAN, OSI layer, TCP/IP models, IPv4/v6 addressing,



subnetting and Ethernet.
Layer 1 to Layer 3 fault isolation and troubleshooting with telco providers and onsite technicians.
Experience working with internal groups (e.g., order entry, test turn-up, sales), and third party client/vendors and LEC s (preferred).
Familiarity with SDH, SONET, and Ethernet concepts
Basic knowledge of cabling infrastructure such as patch panels, cross-connects and fiber types.
Experience working with internal groups (e.g., order entry, test turn-up, sales), and third party client/vendors and LEC s (preferred).
Experience working with global carriers in North America, LATAM, APAC, and/or EMEA
Experience working in a multi-vendor DWDM optical environment
Good English written/verbal communication and customer engagement skills Strong focus on providing an outstanding user experience
Must be detail-oriented, with robust organizational skills
Able to work independently and also in a team environment

Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems
Your day to day interaction is with peers within Accenture before updating supervisors
In this role you may have limited exposure with clients and/or Accenture management
You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments
The decisions you make impact your own work and may impact the work of others
You will be an individual contributor as a part of a team, with a focused scope of work
Please note that this role may require you to work in rotational shifts




Provide 24/7/365 monitoring of ticket queue, phones, and IRC channel
Manage network events such as:
Fiber cuts/ Leased Wave outage - Notify dark fiber providers of outage and manage event to
resolution, verify quality of remedial work by measuring power levels etc., and provide all
stakeholders with periodic updates
Link Down, Latency, Packet Loss, Network Traffic Issues and Routing and BGP issues - Familiarity
and understanding of router show commands and how to interpret the output
Manage client s optical network, manage alarms and faults in a multi-vendor environment, and
Tracking of all work in ticketing system network interconnects with internal and external network
operators
Track and maintain a repository of RFOs and vendor improvements/actions and be able to represent
client during external calls with 3rd party providers
Manage troubleshooting, confirming fix and restoring traffic from network incidents reported by
internal teams and third-party teams, engaging field resources and inventory teams as necessary.
Track, coordinate and manage hardware recalls / minor card or part replacement, RMA part delivery,
initiate production change requests and work with onsite techs for faulty card/part replacement
Read/Parse vendor notifications and translate to Clients Production Change Request (PCR s)
Look up affected circuits to include them in change request
Escalate any emergency change requests for immediate review and scheduling
Navigate ambiguity with unclear notifications from vendors - escalating as necessary or referring notification to other internal client teams
Work with vendors when scheduling issues are encountered to determine more appropriate times
Accurately record all metadata related to tickets. Including, but not limited to, Metros affected, Dark
Fiber/Leased wave ID, Next action time/dates, Issue type and close code, outage resolution time, etc

Qualification Any Graduation

📌 Network & Svcs Operation Analyst (Hyderabad)
🏢 Accenture
📍 Hyderabad