- Bachelors degree in computer science, Information Technology, or related field.
- 3+ years of experience in application support or production operations.
- Hands-on experience with Dynatrace, Grafana, SQL, Application/Webservers and OCP.
- Experience in incident management and problem management analysis.
- Exposure to cloud platforms and containerized environments.
- Strong technical, logical, and analytical skills.
- Strong team player and cooperative skills.
- Advanced analytical, conceptual, and problem-solving abilities.
- Solid written and oral communication skills.
- Proven ability and initiative to learn and research new concepts, ideas, and technologies quickly.
- Ability to work in a team-oriented, collaborative environment.
- Ability to translate an idea or need into a completed solution or work product.

- rovide end-to-end production and application support across multi-tier environments, ensuring high availability and performance of business applications.
- Monitor application health and system performance using Dynatrace and Grafana,



proactively identifying and resolving issues.
- Lead and manage bridge calls during critical incidents, performing root-cause analysis and coordinating with internal and external stakeholders for timely resolution.
- Support upstream and downstream APIs, troubleshooting integration failures and ensuring smooth inter-system communication.
- Manage and monitor batch jobs and month-end processing cycles, addressing job failures and coordinating with dependent systems.
- Perform deployment validations and environment checks within OCP, application, and web servers, assisting in release and change management activities.
- Execute basic SQL queries to perform data validation, analyse logs, and generate operational statistics or ad-hoc reports.
- Document operational procedures, propose automation or monitoring enhancements, and contribute to continuous improvement of support processes.

📌 Application Support Engineer (Hyderabad)
🏢 CGI
📍 Hyderabad