About GUS Education India (GEI)

- GUS Education India (GEI) is a service wing of Global University Systems (GUS) based in Europe. In India, we are a full-service digital marketing agency that delivers scalable online marketing services to Global University Systems’ and its associated brands.

- As a frontrunner in building digital eminence for a fleet of academic brands, GUS Education India is a rapidly growing organization that believes in achieving success through innovation.

Nature of The Job

- The role of the Team Leader [TL] is the first level of organizational hierarchy. The role of TL is to support a fully accountable management of the Associate Manager dealing with an otherwise excessive burden of oversight and control.

- The role is to assist the level above – aiding those at that level to manage their accountabilities, and the other is to add value to and contribute to the efforts and training of those working at the lower level.

- The TL is the key advisor to the manager, the work planning horizon for this position ranges from a few days to three months.

Job Purpose

- The purpose of the job is to support the Manger in overseeing team operations and ensuring effective performance of frontline staff. Key responsibilities include assigning and monitoring tasks, conducting performance evaluations, providing feedback and training, and participating in decision-making regarding staffing and workflows.

- The role also involves ensuring compliance with relevant regulations and standards, enhancing professional skills, and contributing to the organization's success by promoting collaboration, communicating effectively with the Manager, and continually striving for team improvement and optimal performance.

Key Accountability

Actions

TEAM MANAGEMENT





- Assigning and?monitoring?specific tasks as directed by the Manager

- Holding regular planning and reporting meetings.?

- Auditing and evaluating the performance of frontline staff.?

- Providing feedback to employees.?

- Conducting induction, training serving as the initial step in the grievance procedure.

- Tracking process metrics including productivity, quality, and turnaround time.?

- Contributing to statistical reports prepared by the Manager.?

- Coordinating the Admission Officers' work to ensure consistent performance.?

DECISION ADVISORY

Assists the Manager in making critical decisions by providing recommendations on:?

- Appointing new team members (with the Manager having final decision-making authority or veto power).?

- Assigning specific tasks

- Conducting appraisals (with the Manager having final rating authority and potentially interviewing outliers to ensure consistency and reliability).?

- Initiating transfers (with the Manager making transfer decisions).?

- Enhancing workflows.?

REGULATION & COMPLAINCE

- Ensures adherence to relevant regulations and accreditation standards:?by keeping abreast of institutional policies, admission criteria, and industry-leading practices.?

ORGANISATION SUCCESS & SUPPORT

- Contributes to the organization's success by:?

- Working efficiently to complete assignments.?

- Providing recommendations to the FLM on task prioritization and?optimal?actions.?

- Promptly informing the FLM about successes and any obstacles hindering task completion.?

- Timely communication with the FLM?regarding?results, challenges, or preferences concerning task execution.?

- Showing readiness for task reassignment or transfer and accepting recent assignments.?

- Assisting?team members and fostering collaboration.?

- Actively learning new skills and striving to improve team performance.?

📌 Team Lead - Admissions Support (Hyderabad)
🏢 GUS EDUCATION INDIA
📍 Hyderabad