Role & responsibilities

The ideal resource will have over 4-6 years of experience in the ServiceNow platform, with a strong background in both administration and development. This resource involves designing, developing, and implementing ServiceNow solutions to meet the needs of AMD. The ideal candidate will bring strong AI/GenAI experience, including applied use of AI-driven automation. Additionally, the candidate will have hands-on experience delivering AI capabilities within the ServiceNow platform (e.g., Now Assist, Predictive Intelligence, Virtual Agent).
Key Responsibilities:
• Design, develop, and implement ServiceNow solutions, including custom applications, workflows, and integrations (using REST APIs, JDBC, MID servers, and Integration Hub) with a focus on keeping the instance as Out-of-the-Box as possible.
• Develop and maintain ServiceNow workflows, business rules, UI policies, ACLs, and notifications.
• Collaborate with various teams to gather requirements and translate them into technical specifications.
• Troubleshoot and resolve issues with ServiceNow configurations and customizations.
• Provide expertise on technical questions related to the development of ServiceNow functions.
• Mentor junior developers and provide technical guidance and support.
• Drive development using agile methodology and software development processes.
• Participate in ServiceNow upgrades, enhancements,



and reviewing and aligning to instance health scans.
• Develop and maintain documentation for ServiceNow configurations and customizations.
• Stay up to date with ServiceNow releases, recent features, and best practices.
• Collaborate with the team to ensure timely and prioritized completion of deliverables.

Preferred candidate profile

- 4-6 years of experience in the ServiceNow platform across administration and development.
• Strong knowledge of ServiceNow platform and architecture.
• Experience with ServiceNow ITSM and familiarity with ServiceNow HR Service Delivery, Application Portfolio Management, and/or ITOM applications (CMDB, Discovery, Event Management).
• Experience with ServiceNow Automated Test Framework and other testing tools.
• Experience with Virtual Agent and Now Assist or similar Generative AI solutions.
Qualifications:
• Bachelors degree in computer science, Information Systems, or a related field.
• ServiceNow Certified System Administrator or ServiceNow Certified Application Developer.
• Familiarity with ITIL best practices is a plus.

Skills:
• Ability to analyze and estimate time required for technical solution design and implementation.
• Strong problem-solving and analytical skills.
• Excellent communication and collaboration skills.

📌 Senior Service Now Developer (Hyderabad)
🏢 Smart Soc Solutions
📍 Hyderabad