Skill required: Next Generation Customer Operations - IT Troubleshooting

Designation: Business Advisory Associate

Qualifications:Any Graduation

Years of Experience:1 to 3 years

Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Songall powered by the worlds largest network of Advanced Technology and
What would you do Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet protected and helps platform companies accelerate, scale, and improve their businesses.

What are we looking for "Business Account Onboarding Support
Manage end-to-end onboarding and activation of business and enterprise accounts.
Support onboarding implementation and ensure successful account configuration.
Guide partners through onboarding requirements, account verification, and setup processes.
Monitor onboarding health and identify process improvement opportunities.
Technical Investigation Issue Resolution
Diagnose and resolve technical issues across business accounts and platform integrations.
Troubleshoot:
Partner API integration failures
Webhook delivery and event processing issues
Authentication and access-related problems
Multi-Factor Authentication (MFA) setup and recovery
Message template submission, approval, and delivery issues
Ads account and business account configuration issues
Perform root cause analysis using logs, system diagnostics, API responses, and monitoring tools.
Escalate platform defects and coordinate resolution with Engineering and Product teams.
Partner Stakeholder Management
Work directly with business partners and enterprise customers to resolve technical blockers.
Collaborate cross-functionally with Product, Engineering, Operations, and Customer service teams."





"Communicate technical findings and recommendations to both technical and non-technical audiences.
Operational Excellence Reporting
Track and maintain issue resolution SLAs and onboarding KPIs.
Develop troubleshooting documentation, SOPs, and knowledge articles.
Identify recurring issues and recommend automation or process improvements.
Support reporting and analysis to improve customer experience and operational efficiency.
Required Qualifications
Bachelors degree in Engineering, Computer Science, Information Technology, or related discipline.
2+ years of experience in:
Technical Support / Technical Solutions
API Operations / Platform Operations
Business Account Support
Enterprise Customer Enablement
Ads or Messaging Platform Operations
Strong understanding of:
REST APIs, JSON, Webhooks
Cloud applications and system integrations
Authentication flows and MFA
Troubleshooting methodologies and incident management
Ability to analyze logs, identify root causes, and drive issue closure."

Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
Your primary interaction is within your own team and your direct supervisor
In this role you will be given detailed instructions on all tasks
The decisions that you make impact your own work and are closely supervised
You will be an individual contributor as a part of a team with a predetermined, narrow scope of work
Please note that this role may require you to work in rotational shifts
Preferred Qualifications
Prior experience working with Business service partners
Experience supporting Ads, Messaging, or Business Platforms.
Exposure to CRM, ticketing, and monitoring tools.
Experience managing enterprise customer escalations.
Knowledge of integration support and onboarding workflows.
Key Success Metrics
Improved onboarding success rate
Faster issue resolution turnaround
Higher API and platform reliability
Reduced recurring technical issues
Increased partner and customer satisfaction"

Qualification Any Graduation

📌 Business Advisory Associate (Hyderabad)
🏢 Accenture
📍 Hyderabad