Candidate Requirements:

Education Qualification: College degree in a technology field such as Information Systems and/or Business Management strongly preferred

Total Experience: Minimum of 2-3 years of experience with CRM design and implementation.

Communication Skills: Exceptional communication, presentation, and interpersonal skills, with the ability to effectively communicate technical concepts to both technical and non-technical audiences.

Skill Sets:
Skilled in technology coupled with business acumen to deliver complex solutions.

Hands-on experience leading CRM implementation projects.

Formal certifications (such as Zendesk, Salesforce, Gladly, Intercom, Kustomer, etc.) that allow us to partner effectively with with the platform and its sales teams.

Can assess business needs of IntouchCX generally and advise on ongoing certification needs.

Practiced in directly interacting with clients with minimal oversight.
Exceptional analytical and problem-solving skills.

Strong technical management and support skills, specifically able to work with end users to identify and resolve business issues in an creative manner.

Responsible for being the technical resource on various aspects of

CRM set-up and configuration from a client perspective.

Provide advisory role in our solutions approach to solving client

requirements that depend on CRM tools.

Able to work independently as well as on a team in a fluid, fast-paced

environment. Must be able to team with other CRM specialists and

business analysts as needed.

Manages workload, including assigned project management tasks

within established scope, budget and timelines.





Manage personal certifications by staying current on those achieved

and obtaining relevant certifications needed to support our partner

status and client needs.

Continuously develops expertise on AI and automation tools (AI

Agents / Copilot).

Able to facilitate and/or create knowledge transfer materials so

clients can self-support where appropriate.

Partners with client representatives and key stakeholders in

maintaining a consistent enterprise organizational structure across

human capital management (HCM) and other related technologies.

Supports (does not need to be the main person) relationship with

CRM account executives and team globally.

Educational /Work Experience:

Requirements:

College degree in a technology field such as Information Systems

and/or Business Management strongly preferred.

Current certifications included among the following levels:

Specialist

Expert

Architect

AI tools

Experience with following roles:

Implementation

AI and agentic models

Presales / demo

Project and business experience including:

Equivalent project lead experience (minimum 2 years).

Previous experience with change management or business

transformation projects.

Previous experience with projects involving integrations,

workflow automation, and solutions involving multiple

systems.

Experience as a Business Analyst and/or Project Manager is an

asset.

Experience managing relationships internal and external, including

helping navigate through barriers and aid in solutions.

Experience working in a team capacity on various projects.

If interested, please drop your resume:

Apply now: [email protected]

📌 CRM Implementation Specialist - Contact Centre (Hyderabad)
🏢 IntouchCX
📍 Hyderabad