ServiceNow Custom Application Development Lead Description
ServiceNow Custom Application Development Lead will be responsible to design develop and articulate solutions for custom applications development requirements to satisfy business needs using best practices This includes development and maintenance of various components technical documentation and implementation guides
Custom App development Lead will be responsible for best practices guidance and support across implementations
He she will work with team to develop enhance custom application features and capabilities
Role Responsibilities Implement standardization and best practice for ServiceNow custom application development implementation
Design and develop custom applications and feature to satisfy business needs
Design and Develop Flows Flow designer for custom applications and features
Design and develop queries reports and dashboards
Design and develop custom Workspace
Develop Inbound Email Actions
Develop and manage integrations in ServiceNow utilizing ServiceNow table APIs scripted Web Services and custom REST APIs
Create and configure Business Rules UI Policies UI Actions Client Scripts SLAs Notifications and ACLs including advanced scripting of each
Import data into ServiceNow utilizing Scheduled Jobs Flows Import Sets and Transform maps
Enforce coding standards and convention across the development teams
Assist in defining developing and implementing standards and best practices for maintaining the health performance and scalability of the custom app
Implement prototyping and accelerating time from design to deployment
Provide technical guidance in custom app development design and solution
Work with customer team members to capture business requirements and translate them into appropriate technical solutions
Define and review configuration and coding standards
Proactive responsive and focused on anticipating future requirements and or issues




Drive timely closure for issues requests amongst team members
Develop clear and concise technical process user manual documentation
Strong collaboration with stakeholders including internal customers stakeholders and vendors to understand challenges and gain consensus on improved system and operational solutions
Must have experience in end to end implementation of ServiceNow Instance Upgrade

Technical and Industry Experience
Industry and project experience of 6 years with ServiceNow
At least 3 years hands on experience in developing custom app using App Engine and Flow Designer
Experience in implementing custom applications which include but not limited to custom tables catalog items Flows script includes portal widgets ACLs and business rules
Expertise with JavaScript HTML and CSS
Expertise in end to end implementation of ServiceNow Instance Upgrade
Experience working in an IT Service Management ITIL Agile DevOps environment
Expertise in ServiceNow Coding java script business rules client scripts UI Policies etc
Knowledge on ServiceNow ITSM in ServiceNow
Experience on REST SOAP based integrations
Sound knowledge of industry standards and methodologies
Strong analytical skills communication and presentation skills
Prior experience of working with globally dispersed virtual teams across a number of disciplines
Strong interpersonal skills with a collaboration mindset both within and outside the immediate team
Creative and solution oriented
Willing to take on current challenges and drive them to completion
Certifications Preferred
o ServiceNow Certified System Administrator CSA
o ServiceNow Certified Application Developer CAD
o ServiceNow Certified Implementation Specialist ITSM CIS ITSM
o ITIL v3 4 Foundation

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