The Role

Computer Operators at Kyndryl are key in helping revolutionize the way we operate complex computer systems. You will have the opportunity to work with cutting-edge technology, supervise and control intricate networks and applications, and operate distributed systems in a multi-vendor environment.

As a Computer Operator you will be on the technical frontline performing batch operations as per service agreements, analyzing first-level issues across systems, and resolving/routing issues as appropriate. You will also have the opportunity to develop support system management processes specific to customer requirements, ensuring that we provide the highest level of service to our customers.

Key Responsibilities:

- Analyze, troubleshoot, and resolve JCL abends, override issues, and symbolic parameter problems.
- Allocate and manage BIOS, TIF, GDG, and VSAM datasets.
- Identify ownership of Production and QA jobs and coordinate with appropriate development groups.
- Perform file out-of-space (FOOS) recovery and support batch/online recovery activities.
- Coordinate batch job restarts, abend recovery, and customer escalations.
- Utilize break-glass procedures for emergency production support access when required.
- Monitor and manage OPC/TWS job scheduling activities including hold/release actions, predecessor/successor analysis, and database lookups.
- Support NDM/Connect Direct operations including process monitoring, troubleshooting transfer failures, DR transfers, and client file transfers.
- Perform PDX activities including installs, promotes, backouts, and password reset support using Power IDs.




- Manage ITSM incidents, problem tickets, FACHA/Hot Item creation, ticket reassignment, and closure activities.
- Process TSSR work orders, manage production/QA job requests, and respond to operational emails within SLA timelines.
- Execute weekend IPL support activities, validate environment availability, and coordinate fixes for out-of-sequence abends.
- Ensure Production, QA, and Test regions are operational following maintenance and IPL activities.

Who You Are

You're good at what you do and possess the required experience to prove it. However, equally as important you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused someone who prioritizes customer success in their work. And finally, you're open and borderless naturally inclusive in how you work with others.

Required Technical and Professional Expertise

- 10+ years Experience Mainframe Production Support professional responsible for monitoring, troubleshooting, and maintaining batch processing, scheduling, file transfers, and production environments across Production, QA, and Test regions.
- Responsible for Mainframe Production Support activities, ensuring smooth system operations.




- Perform JCL troubleshooting and resolve abends efficiently to maintain job stability.
- Manage job scheduling and monitoring using OPC/TWS.
- Handle file transfers using NDM / Connect Direct.
- Manage datasets including VSAM, GDG, BIOS, and TIF.
- Provide support for PDX deployments and related activities.
- Manage and resolve issues through ITSM ticketing systems.
- Monitor batch jobs and perform recovery actions when required.
- Handle incident and problem management to ensure minimal downtime.
- Support IPL activities as part of system maintenance.
- Demonstrate strong analytical and communication skills in day-to-day operations.

Preferred Technical and Skilled Expertise

- Provides end-to-end support for batch operations, job recovery, incident management, and weekend IPL activities while ensuring high system availability and timely issue resolution.
- Demonstrates strong expertise in JCL, OPC/TWS scheduling, NDM/Connect: Direct transfers, VSAM and GDG dataset management, PDX deployment activities, ITSM ticket handling, and production support processes.
- Collaborates with development teams, storage teams, clients, and infrastructure teams to resolve production issues, perform recoveries, manage escalations, and support critical business operations.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Mainframe Batch and Console Operations expert (Hyderabad)
🏢 Kyndryl
📍 Hyderabad