The Opportunity

We are looking for an Infrastructure and Operations Engineer with 34 years of hands-on experience in Cloud environments. This role focuses on supporting Windows and Linux platforms, basic networking, application operations, and DevOps support with minimal prior application context. The engineer will work on deployment processes, basic development practices, and ITSM workflows including Incident, Change, and RCA. The position involves extensive use of observability and monitoring tools such as Splunk, New Relic, Grafana, Zscaler, OEM tools, and database performance analyzers, within a well-documented setting supported by SOPs, KEDB, technical upgrade, and OCM documentation.

Your Key Responsibilities

- Support Windows and Linux OS environments with basic networking and application troubleshooting
- Knowledge of best practices around development, deployment, ITSM (INC, CHG, RCA) etc
- Support ServiceNow re implementation, including Telemetry and ITOM adoption
- Apply prior Helpdesk / L1L2 support experience to resolve operational and DevOps issues
- Monitor and troubleshoot using Splunk, New Relic, Grafana, Zscaler, OEM tools, and DB performance analyzers
- Maintain and support CI/CD pipelines using Harness
- Familiarity with AWS

Must haves
- Hands-on experience with Windows and Linux operating systems
- Basic networking knowledge (DNS, ports, connectivity, firewalls, etc.)
- Application support knowledge with ability to learn application context quickly (zero prior context expectation)
- Understanding of basic development practices and deployment processes
- Prior experience in Helpdesk / L1L2 support roles




- Experience using monitoring and observability tools such as Splunk, New Relic, Grafana, and other OEM monitoring tools
- CI/CD pipeline support experience, especially with Harness for Continuous Delivery
- Exposure to middleware and application servers: Apache Tomcat, Oracle WebLogic, IBM WebSphere

Good to have
- Familiarity with AWS cloud services, preferably supported by certifications
- Experience supporting enterprise-scale, production environments
- Experience with Zscaler for security and network access management
- Exposure to any ITSM platforms like ServiceNow,
- Understanding of Telemetry and ITOM concepts within ServiceNow

Skills and attributes for success
- Strong fundamentals in Windows and Linux OS, basic networking, and application support
- Ability to quickly understand application context with minimal onboarding or prior knowledge
- Solid troubleshooting mindset backed by prior Helpdesk / L1L2 support experience
- Familiarity with ServiceNow, including Telemetry and ITOM concepts
- Willingness to work in a 24x7 rotational shift-based support environment.
- You will be responsible for executing tasks with increasing autonomy, applying sound judgment within defined parameters, and contributing to team outcomes. You are expected to demonstrate initiative, resolve routine issues independently, and support junior colleagues.
- You will anticipate and identify risks within engagements and share any issues with senior members of the team.
- In line with EY commitment to quality, youll confirm that work is of high quality and is reviewed by the next-level reviewer.

📌 TechOps-DE-CloudOps-Support Center Practitioner-Staff (Hyderabad)
🏢 EY
📍 Hyderabad