Department: Emerging Market (East Africa Region)
Designation: Executive / Sr. Executive Operational Support
Experience: 26 Years

Job Summary

We are seeking a highly organized and proactive Executive / Sr. Executive Operational Support to manage order processing, shipment coordination, documentation, and commercial operations for the East Africa Emerging Markets business. The incumbent will work closely with cross-functional teams and external stakeholders to ensure seamless execution of orders, timely dispatches, accurate documentation, and effective operational support.

Key Responsibilities
1. Order Management

- Manage and monitor the complete order lifecycle from receipt to closure.
- Track open orders and ensure timely processing and execution.
- Coordinate with internal stakeholders to resolve order-related issues and prevent delays.
- Provide regular order status updates and reports to management.

2. Debit Note Management

- Maintain and update the debit note tracker accurately.
- Verify supporting documents and ensure proper record maintenance.
- Coordinate with Finance and relevant teams for validation and closure of debit notes.
- Follow up on outstanding debit notes and ensure timely resolution.

3. Agreement Management

- Maintain customer, distributor, vendor, and business agreements.
- Ensure agreements are updated, compliant, and properly documented.
- Track agreement validity, renewals, and amendments.
- Maintain a centralized repository of contracts and supporting documents.

4. Cross-Functional Coordination

- Collaborate with Packaging Development, Regulatory Affairs, Supply Chain, Sales, Finance, and other internal teams.
- Support artwork development, approval, and implementation for current product launches.
- Drive timely completion of operational activities through effective stakeholder coordination.




- Resolve operational issues by facilitating communication among teams.

5. Dispatch Logistics Support

- Monitor dispatch schedules and shipment execution.
- Coordinate with logistics service providers to ensure timely deliveries.
- Track shipment movement and address logistics-related concerns proactively.
- Ensure adherence to dispatch timelines and customer commitments.

6. Shipment Documentation

- Prepare and share shipment-related documents including invoices, packing lists, shipping instructions, certificates, and other export documentation.
- Coordinate with distributors and country teams to ensure compliance with import/export requirements.
- Ensure documentation accuracy and regulatory compliance.
- Maintain records for audits and business reviews.

7. Communication Stakeholder Management

- Act as a key point of contact between internal teams and external stakeholders.
- Ensure timely communication regarding operational updates, shipment status, and critical issues.
- Prepare operational reports, dashboards, trackers, and MIS reports.
- Support process improvement initiatives to enhance operational efficiency and service levels.

Required Skills Competencies

- Strong organizational and multitasking abilities.
- Excellent communication and stakeholder management skills.
- Good understanding of supply chain, logistics, export operations, and commercial processes.
- Proficiency in MS Excel (Pivot Tables, VLOOKUP, MIS Reporting), PowerPoint, and documentation management.
- Ability to work effectively with cross-functional teams.
- Strong analytical and problem-solving capabilities.
- High attention to detail and documentation accuracy.
- Ability to manage multiple priorities in a fast-paced environment.

#L1-ONSITE

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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