Serves as dedicated first-line support for escalated tickets
Conducts recorded/transcribed knowledge transfer sessions with subject matter experts
Leverages AI to transform session recordings into detailed technical documentation for team knowledge base
Uses agentic AI tools to query knowledge base and resolve support issues efficiently
Assumes primary support ownership of key applications
Demonstrates solid communication skills while working with business and technical team members.
Triages, prioritizes, and tracks support tickets through resolution
Documents recurring issues and solutions; identifies patterns for proactive fixes
Escalates complex issues to senior engineers with thorough context and troubleshooting steps
Collaborates with development teams on bug reports and feature requests
Maintains SLAs and communicates status updates to end users

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Application Support Engineer (Hyderabad)
🏢 Crisil
📍 Hyderabad