: BE/Diploma in electronics & communication or Biomedical engineering

Job responsibilities:

- Service Operations Management
- Ensure timely installation, preventive maintenance, and breakdown support
- Monitor and achieve service call closure within defined TAT
- Handle customer escalations and critical service issues
- Reduction in pending calls backlog
- Provide feedback to technical teams for product/service improvement
- Installation & Commissioning
- Coordinate installations and ensure site readiness
- Ensure proper documentation and customer sign-off post installation
- AMC / CMC Management
- Track and manage all AMC/CMC contracts
- Ensure timely completion of preventive maintenance
- Drive contract renewals and service revenue generation
- Follow up on service-related payments (AMC, spares, etc.)
- Ensure accurate documentation for billing and compliance
- Spare Parts & Inventory Management
- Ensure availability of critical spare parts
- Coordinate with logistics for urgent requirements
- Customer Relationship Management
- Act as the primary contact for service-related concerns




- Maintain strong relationships and ensure high levels of customer satisfaction
- Team Management
- Supervise and guide service engineers in the territory
- Assign tasks, monitor performance, and ensure discipline
- Provide technical and operational support
- Reporting & CRM Management
- Maintain accurate updates in CRM
- Submit periodic service performance reports
- Track pending calls and identify recurring issues
- Maintain audit-ready service documentation

Required Skills

- Strong technical knowledge of medical equipment
- Positive communication and customer handling skills
- Team management and coordination ability
- Proficiency in CRM tools and MS Excel
- Problem-solving and analytical skills

Job Category: Careers

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Customer Support Engineer (Hyderabad)
🏢 Schiller Healthcare India
📍 Hyderabad