Role & responsibilities

As an Assistant Manager, you will be responsible for:

- Ensuring that all the deliverables are dealt in line with the terms and SLAs as agreed with the member firm stakeholders
- Day-to-day deployment of the team, including supporting the performance management responsibility
- Proactively managing business demand, reviewing resource allocations accordingly and ensuring smooth service transition of additional work
- Acting as first point of escalation to resolve difficult issues or where senior intervention is required
- Conflict resolution and ability to influence & negotiate with senior stakeholders
- Building strong relationships with key client EAs alongside clients, Partners, Directors and staff
- Ad hoc projects/tasks for Senior Directors
- Enhancing and championing national working policies and practices
- Understanding business needs to effectively deploy resources
- Coaching and mentoring the team members to create a high performing team to serve the business effectively and efficiently
- Working with the onshore Senior Manager to operate seamlessly as one leadership support team
- Evaluating, developing and implementing productivity metrics for the business clearly outlining the individual and team utilisation
- Provide workflow and utilisation support to the management team on a timely basis
- Proactively discuss with the stakeholders of the highs and lows of the productivity cycle and provide suggestions to effectively manage the same
- Quality of the deliverables. Work very closely with the stakeholders to deliver high quality deliverable and working with the member firm Management team and the USI EDC Service Delivery Owner to resolve service issues, whilst identifying long term solutions to prevent reoccurrence




- Demonstrates a strong knowledge of the services offered, supported and the functional capabilities
- Making decisions for the effective delivery of daily operations. Reporting and management of potential key issues for our client, identification of risks and making relevant recommendations to address them
- Managing attrition and planning for contingencies

Client Management:

- Work with the Member firm team to understand and align local strategy & overall Deloitte strategy
- Advise the Stakeholders about USI policies and procedures
- Be responsible for building relationships with stakeholders in USI and Member firm

Service Delivery:

- Responsible for ensuring that the required service levels are monitored and achieved by the USI team
- Ensure work is appropriately allocated and completed in an accurate and timely manner
- Responsible for gaining a thorough understanding of the customer requirements and all operational service delivery processes relating to the teams services
- Work with the relevant areas to implement agreed improvements to prevent recurrence of issues
- Identify process issues/opportunities for improvement and consult with the USI Service Delivery Manager to gain agreement from the stakeholders to implement solutions utilising CSI methodology and create a team culture of continuous service improvement

Preferred candidate profile

Qualifications

Required:

- Any Graduate with 6-9 years of experience in Admin assistant roles
- Advanced knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams).
- Strong written and verbal communication skills; ability to draft own correspondence

Work Location: Hyderabad

Work Timings: 2 Pm to 11 PM

immediate joiner (Female candidates can only apply for this job)

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Anupriya

📌 Executive Assistant (Hyderabad)
🏢 Orcapod Consulting Services
📍 Hyderabad