POSITION SUMMARY: We are seeking a full time Technical Support Specialist for Garmin's Hyd location. In this role, you will be responsible for providing first and second level support to end users and responding to their needs and/or alerts through moderately complex troubleshooting, resolution or escalation steps.

ESSENTIAL FUNCTIONS:

- Provide first-level help desk support for end users, resolving technical issues in a timely manner
- Troubleshoot and support Microsoft Office applications (Word, Excel, Outlook, etc.)
- Diagnose and resolve hardware issues (laptops, monitors, printers, etc.)
- Assist with setup, configuration, and basic maintenance of IT equipment
- Document issues, resolutions, and recurring problems
- Maintain inventory of hardware and software assets.
- Support overall business systems and contribute to continuous improvement of IT processes Garmin
- Configure desktop and laptop as per the desktop/laptop standardization policies of




- Basic troubleshooting of the network related issues for laptop, Internet access & connectivity.
- Vendor co-ordination in terms of Call logging, tracking and closure for OEM calls pertain to hardware, software, and networking support
- Escalate complex issues as needed.

BASIC QUALIFICATIONS:

- 4-8 years of experience in IT support, help desk, or related field Experience troubleshooting Microsoft Office products, and coursework towards the completion of a degree in IT or similar discipline
- Basic knowledge of hardware troubleshooting (laptops, printers, peripherals)
- Fluency in English is required
- Strong problem-solving and communication skills
- Ability to quickly learn systems and operate in a hands-on environment

GOOD TO HAVE SKILLS:

- Experience working in a help desk or onsite IT support role
- Familiarity with general IT service management practices

📌 Technical Support Specialist(Hardware support) (Hyderabad)
🏢 Garmin
📍 Hyderabad