Role: Client Concierge

Location: Hyderabad, Telangana

Employment Type: Full-Time

CTC: 46 LPA (Fixed)

Bond: 2 years

Role Overview

We are looking for a highly polished, proactive, and service-oriented Client Concierge to help build and operationalise Guardian Capitals concierge offering from the ground up

This role is ideal for professionals from luxury hospitality, premium client servicing, concierge services, executive assistance, or lifestyle management backgrounds who thrive in high-touch service environments and enjoy creating exceptional client experiences

The role requires robust ownership, execution ability, discretion, and a deep commitment to delivering seamless and personalised experiences

Key Responsibilities Pillar 1: Concierge Service Client Experience

- Manage and coordinate lifestyle and concierge requests for clients and internal stakeholders
- Deliver personalised, high-touch service experiences tailored to individual client preferences
- Handle requests related to:
- Travel bookings and itineraries
- Dining reservations
- Exclusive event access
- Healthcare appointments and referrals
- Gifting and special occasions
- Wellness and lifestyle services

- Ensure responsiveness, professionalism, and exceptional service quality at all touchpoints
- Maintain high standards of client satisfaction and relationship management

Pillar 2: Vendor Partner Management
- Build and maintain a curated network of premium vendors and service partners
- Identify and onboard vendors across travel, hospitality, healthcare, wellness, gifting, and events
- Negotiate preferential rates, priority access, and exclusive benefits for clients
- Monitor vendor performance and maintain service quality standards

Pillar 3: Process Operations




- Assist in building and structuring the concierge function and service workflows
- Develop SOPs, service processes, escalation protocols, and turnaround benchmarks
- Maintain accurate records of client requests, preferences, and service history
- Use CRM and workflow management tools to track requests and ensure smooth execution
- Continuously improve processes and client experience standards

Pillar 4: Collaboration Scale-Up
- Work closely with leadership and relationship managers to support client onboarding into concierge services
- Contribute to positioning concierge services as a premium value-added offering
- Support the scale-up and operational development of the concierge vertical

Key Skills Competencies
- Vendor management and coordination skills
- CRM systems
- workflow management tools
- Develop SOPs
- client onboarding
- Relationship management
- Attention to detail
- Problem-solving and multitasking skills
- Ownership and execution

Preferred Background
- Luxury hospitality
- Concierge services
- Premium banking or wealth management support
- Executive Assistant / Personal Assistant roles supporting HNIs/UHNIs
- Lifestyle management firms
- Guest relations or premium customer experience roles

Experience Qualifications
- 25 years of experience in luxury hospitality, concierge services, premium client servicing, lifestyle management, or related fields
- Bachelors degree in Hospitality Management, Business Administration, or a related discipline preferred
- Experience handling HNI/UHNI clients is an advantage
- Proficiency in Microsoft Office, CRM systems, and workflow management tools

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Client Concierge Professional (Hyderabad)
🏢 Guardian Capital Investment Advisors
📍 Hyderabad