Role Summary:

We are looking for a dynamic and detail-oriented Senior Consultant / Business Analyst with 10 + years experience of working in Retail sectors.

The ideal candidate will play a key role in end-to-end project executionfrom discovery and process design to deliverywhile bridging the gap between business and technical teams. This role requires a mix of domain knowledge, functional expertise, technical understanding, stakeholder management, and platform configuration skills.

Role & responsibilities

Lead project discovery phases by organizing & facilitating workshops, capturing key outcomes, and maintaining discovery logs, while proactively learning relevant functional and technical concepts prior to kick-off.

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Analyse clients current (AS-IS”) landscape and design optimised future-state (“TO-BE”) processes that improve efficiency and user experience.

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Translate business needs into actionable functional and technical requirements, ensuring alignment between client stakeholders, solution architects, and development teams.

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Ability to quickly learn new platforms / technologies to fulfil project needs

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Conduct in-depth technical and functional analysis to identify optimal solutions, resolve issues, and drive innovation opportunities.

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Deliver high-quality project outputs on schedule, ensuring all deliverables are peer-reviewed and client-ready.

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Maintain clear, regular communication with internal and client stakeholders on project progress, risks,



and overall health, while escalating challenges when necessary.

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Build and maintain trusted relationships with senior client stakeholders, acting as a strategic advisor and adapting communication to different audiences.

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Configure and manage applications based on project requirements, including system setup, workflow configuration, and integration support.

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Analyse data to support requirements gathering, validate designs, aid testing efforts, and monitor production performance.

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Support pre-sales activities including organisational impact assessments, and solutioning discussions, drawing on experience to help influence decisions.

Preferred candidate profile

Minimum of 10+years’ experience as a Senior Consultant / Business Analyst working with Retail or Hospitality clients

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Familiarity with industry standard cross-functional business processes

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Proven experience in process mapping, requirements engineering, solution design, and stakeholder management.

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Robust written and verbal communication skills, with experience of managing senior client stakeholders

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Experience working in agile or hybrid project delivery environments.

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Familiarity with typical types of applications used in Retail or Hospitality sectors such as CRM, ERP, POS, OMS, eCommerce, Client Eling, Loyalty, PIM/PLM, Booking/Reservation, Data/Analytics & Integration etc.

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Experience of leading or managing a team

📌 Retail Solution Architect (Hyderabad)
🏢 absolutelabs.
📍 Hyderabad