Customer Service Engineer (Hyderabad)

Customer Service Engineer (Hyderabad)

06 Aug
|
Sonata Software
|
Hyderabad

06 Aug

Sonata Software

Hyderabad

Job Title: Senior Digital Engineer - Dynamic CRM

Location: Hyderabad, Bangalore, Chennai.

Experience: 6-8 Y

- Position 1: Dynamics 365 Customer Service, Dynamics 365 Contact Center, Copilot Studio, Power Platform, Azure Functions; hands-on experience with Dynamics 365 customer service. Additionally, should have worked with Azure DevOps (ADO), which is a key requirement for this role
- Position 2: Import/Export data in CRM/Power Platform; Activities in CRM; Power Platform Auditing; Business Process Flow, workflows; Business Rules; Core Form/Fields UI CRUD Operations; Core Grids and Views, Search in CRM; Core Tables UI CRUD operations; Core user and team Security; Case Management (SLA, ARC config, Queues); Opportunity Sales Process (Quote Management, Orders, Insights); Associate should be adaptable to work on support projects also.

📌 Customer Service Engineer (Hyderabad)
🏢 Sonata Software
📍 Hyderabad

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