What will I be doing

- Processing Payment metrics (decline rates, processing, payouts, etc.)
- Proactively communicating on Production issues to customers.
- Handling Disputes and consulting with merchants when they need help managing their disputes or trends
- Tracking Operational task efficiency (onboarding merchants, device logistics and support, working with partners to hold them accountable for SLAs, etc.)
- Identifying and executing opportunities to automate or outsource activities
- Partnering with product engineering to ensure the product and features are operable by design
- Partnering with Processors to resolve high priority Operation issues.
- Representing the platform in customer discussions and handle escalated accounts due to operational issues
- Driving RCA and other feedback and data analysis to learn from current and improve the future

What Skills do I need

- Ability to handle escalations and resolve issues quickly
- Manage end-to-end US payroll processing activities,



ensuring timely and accurate payroll execution.
- Handle payroll compliance activities including federal/state tax regulations, deductions, filings, and audit support.
- Coordinate with internal teams and external vendors to resolve payroll discrepancies and ensure compliance with US payroll policies and regulations.
- Experience in Payments domain is highly desirable.
- 5-8 years of experience in managing payment/acquiring operations for a payment processor, banks, or other financial institutions.
- Ready to work in Shifts across different time zones.
- Exposure to global payments landscape is preferred.
- Robust Communication Skills

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Senior Payments Specialist (Hyderabad)
🏢 Zenoti
📍 Hyderabad