ROLE : Team Leader, Operations

DESIGNATION : Assistant Manager, Operations

LOCATION : Hyderabad

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Experience 4 years

English Assessment C1 ( Written ) & High B2( verbal)

Education Graduate

COMO Experience App review ( minimum 1 year managing team working in COMO-App review environment ).

Role and Key Responsibilities:

- Provide mentorship, guidance and career development to members of your team
- Lead a high performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions
- Team management responsibilities for a market team, whilst also serving as a cross-functional and a global liaison in developed areas of expertise
- Establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results
- Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to solve problem solve analytical approaches and develop solutions
- Identify actionable insights, suggest recommendations, and influence team strategy through effective communication
- Advocate for users within their market, partnering with global and cross-functional teams to develop global solutions.

Key Skills & Competencies Quick Overview





- People Leadership & Coaching Mentor, team development, performance management.
- Strategic Thinking Ability to translate business goals into actionable plans.
- Problem Solving & Critical Thinking – Solve complex operational and business challenges.
- Analytical Skills – Data analysis, insight generation, and decision-making.
- Project Management – Plan, execute, prioritize, and results tracking.
- Stakeholder Management – Influence and collaborate across global and cross-functional teams.
- Communication & Presentation – Clear verbal, written, and executive-level communication.
- Customer & Market Focus – Advocate for user needs and drive customer-centric solutions.
- Change Management – Lead teams through transitions and organizational change.
- Business Acumen – Understand strategy, operations, and market dynamics.
- Collaboration & Relationship Building – Build robust partnerships across teams.
- Ownership & Accountability – Deliver outcomes with a results-oriented mindset.

Top 5 Critical Skills for this Role:

1. Leadership & People Management
2. Strategic & Critical Thinking
3. Analytical Problem Solving
4. Stakeholder Management
5. Communication & Influencing Skills

Educational Qualification: Graduate

Disclaimer: -

'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.

📌 Team Lead Operation- Content Moderation (Application Review) (Hyderabad)
🏢 Concentrix
📍 Hyderabad