We are hiring for Order Management (OM) and Quality Assurance (QA) roles with a leading international outsourcing organization. These roles involve end-to-end order management, contract handling, and service delivery quality operations.

This opportunity is ideal for candidates with experience in global clients, agreement setup, O2C processes, and compliance-driven quality management.

Candidates will work closely with global stakeholders, operations teams, and client governance teams to ensure seamless order processing and quality standards.

Key Responsibilities

- Handle end-to-end Order Management including agreement setup and contract management
- Manage Deal Management and Sales Order creation from Purchase Orders
- Work with international outsourcing companies and global clients
- Handle end-to-end Order-to-Cash (O2C) operations for B2B business
- Convert PO to Sales Order and manage sales order lifecycle
- Draft, create, and validate contracts (QA profile)
- Ensure Service Delivery Quality across assigned areas
- Perform activities as per Service Quality Plan
- Identify and track key process metrics; report Table F performance monthly
- Perform root cause analysis of process failures and implement corrective/preventive actions
- Conduct Transaction Monitoring, validate Sampling Plan quarterly
- Perform auditing, gap assessment, coaching and feedback
- Handle Client Governance and data analysis





Eligibility Criteria

- Order Management Profile:
- Experience working with international outsourcing companies and global clients
- Hands-on experience in agreement setup, contract management, and Deal Management
- End-to-end Order Management experience mandatory
- Strong communication skills mandatory
- Candidates from logistics or warehouse backgrounds will not be considered
- Quality Assurance Profile:
- Experience in contract drafting, creating, and validating
- Solid process management skills: auditing, gap assessment, root cause analysis
- Ability to handle Client Governance
- Good presentation and data analysis skills

Job Details

Location: Multiple Locations, Bangalore, Pune, Hyderabad

Work Mode: Work From Office

Experience: Relevant experience in Order Management or Quality Assurance required

Joining: Immediate

Required Skills

- Root Cause Analysis
- Order Management
- Deal Management
- Quality Assurance
- Data Analysis
- Order-to-Cash (O2C)
- Contract Management
- Transaction Monitoring
- Client Governance
- Sales Order Creation
- Process Auditing

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Order Management Specialist (Hyderabad)
🏢 KVC Consultants
📍 Hyderabad