06 Aug
|
Kriyalogic Technologies
|
Hyderabad
06 Aug
Kriyalogic Technologies
Hyderabad
Key Responsibilities:
- Monitor and evaluate customer interactions (Calls, Chats, Emails).
- Conduct quality audits and provide feedback to agents.
- Prepare quality reports and identify improvement areas.
- Ensure adherence to quality standards and process compliance.
- Support calibration and continuous improvement initiatives.
Requirements:
- Prior experience in Quick Commerce or E-Commerce process is mandatory.
- Experience in QA within Customer Support/BPO operations.
- Strong analytical, communication, and reporting skills.
- Valuable knowledge of quality metrics and MS Excel.
📌 BPO Quality Analyst - Quick Commerce / E-Commerce Process (Hyderabad)
🏢 Kriyalogic Technologies
📍 Hyderabad